Senior Program Support Specialist

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🔥 2 minutes ago

🇺🇸 United States – Remote

💵 $76.2k - $119.5k / year

⏰ Full Time

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

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Cencora

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Cencora is a company dedicated to improving the health and well-being of both people and animals globally. Built on the legacy of AmerisourceBergen, Cencora offers a wide range of industry-leading solutions that encompass specialty logistics, warehousing, drug research, clinical development support, and more. They provide commercialization and patient access support and offer wholesale and specialty distribution services. Cencora serves a diverse clientele, including pharmaceutical companies, physician practices, pharmacies, and health systems. The company also extends its services to animal health, managing operations and delivering products for animal pharmaceutical care. With a strong global footprint, Cencora aims to reshape healthcare delivery through innovative products and solutions, striving to create healthier futures for all.

📋 Description

• Serve as a subject matter expert across assigned pharmaceutical supply resiliency programs • Independently manage program responsibilities, customers, projects, and workstreams from planning through completion • Manage competing priorities, timelines, dependencies, risks, and action items • Identify and resolve operational issues and escalate material risks or strategic decisions as appropriate • Serve as a primary program resource for health system customers, owning questions, issues, communication, and follow-up through resolution • Lead customer and internal meetings, presentations, program reviews, and training • Support customer implementations from planning through go-live • Build cross-functional partnerships across Sourcing, Replenishment Operations, Pricing, Finance, Contracts, Legal, Sales, Technology, Analytics, and other teams • Influence and mobilize stakeholders without direct authority • Monitor program and customer performance, analyze trends and KPIs, and identify improvement opportunities • Maintain project documentation, workplans, trackers, decisions, and action items • Improve and standardize workflows, reporting, communications, implementation practices, and cross-program processes • Own assigned integration workstreams and help implement future-state processes • Develop and deliver clear communications translating complex information into actionable next steps • Adapt to evolving program needs and take ownership of new initiatives and priorities

🎯 Requirements

• Four-year bachelor's degree in business administration, healthcare administration, supply chain, pharmacy, project management, or similar discipline • Minimum of three (3) years of directly related and progressively responsible experience • Pharmacy Technician Certification and/or health system, hospital, pharmaceutical distribution, healthcare supply chain, or related experience preferred • Project or program management experience strongly preferred • Strong program and project management skills • Ability to independently manage multiple concurrent workstreams, priorities, deadlines, and stakeholders • Ability to operate autonomously and drive work through completion • Strong organizational, problem-solving, critical-thinking, customer-facing communication, presentation, public-speaking, meeting facilitation, written communication, interpersonal, and time-management skills • Ability to develop subject matter expertise across complex programs, processes, and customer requirements • Ability to influence cross-functional teams without direct authority • Ability to anticipate needs, risks, dependencies, and deadlines • Ability to operate effectively in an evolving environment • Ability to standardize, streamline, and improve processes • Understanding of hospital and/or Community & Specialty business segments preferred • Understanding of Cencora business units, systems, and processes preferred • Proficiency with Microsoft Office applications, including PowerPoint, Excel, Word, Outlook, and Teams • AI fluency and ability to responsibly leverage AI-enabled tools and validate outputs

🏖️ Benefits

• Medical, dental, and vision care • Backup dependent care • Adoption assistance • Infertility coverage • Family building support • Behavioral health solutions • Paid parental leave • Paid caregiver leave • Training programs • Professional development resources • Mentorship programs • Employee resource groups • Volunteer activities

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