Legal Services Customer Service Representative

🔥 3 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 25%

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Dane Street

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

💼 Consulting

⚖️ Legal

Healthcare • Consulting • Legal

Dane Street is a national leader in Independent Medical Exams and Reviews, providing objective, compliant, and timely Independent Medical Examinations, Peer Reviews, and other medical reports. With a large network of over 16,000 physicians, the company offers its services across 25,000 locations and 100 specialties, including Workers' Compensation, Auto, Liability, and Disability claims. Dane Street supports Insurance Carriers, Third Party Administrators, Managed Care Organizations, and Federal/State entities with expert medical analyses, helping them make accurate determinations. The company is recognized for its quality, fast turnaround times, and efficient processes, earning accolades like the NCQA Accreditation in Utilization Management and the Great Place to Work certification.

📋 Description

• Assist staff with legal inquiries • Lead client requests • Train on workflow processes • Maintain accurate and up-to-date Legal client profile instructions • Intake new cases and review or verify information and requests • Draft cases by entering information into the Dane Street system • Work with clients to obtain missing information needed for claim processing • Sort, organize, and create medical document listings when required • Assign and schedule new cases to physicians for review • Verify that assigned physicians have no conflicts of interest • Update clients frequently on cases in progress • Clarify referral information and ensure proper documentation is provided to assigned reviewers • Ensure specified case documentation is provided to clients • Assign cases to experts and form relationships with doctors • Monitor, process, and track cases to meet deadlines • Provide initial and follow-up training to CSR teams as needed • Research and train CSR teams on new regulations or client requirements • Provide oversight to team members when needed • Improve processes to support turnaround time, peer-to-peer success rates, and reduce returned reports • Perform other duties and special projects as assigned • Process and coordinate work supporting Dane Street’s independent medical exam and peer review programs for insurance claims

🎯 Requirements

• Experience supporting litigation preferred • Customer service experience preferred • Legal assistant experience preferred • Background working alongside defense counsel preferred • Ability to handle client matters with sensitivity, discretion, and professionalism • Ability to engage with clients professionally, provide clear updates, and maintain positive relationships • Ability to communicate with clients, reviewers, and staff • Ability to take direction and facilitate case assignment and scheduling • Ability to review and verify new case information and requests • Ability to work with clients to obtain missing information pertinent to claim processing • Ability to assign and schedule cases based on location, reviewer availability, guidelines, jurisdictional requirements, and client requirements • Ability to identify conflicts of interest for physician case assignments • Strong communication skills • Critical thinking ability • Efficient time management and ability to meet specific deadlines • Computer literacy and typing skills • Ability to supply and support own internet services • Ability to maintain an uninterrupted internet connection while working from home • Associate’s Degree preferred • Business experience in a healthcare and/or insurance setting preferred

🏖️ Benefits

• Medical, dental, and vision coverage for employees and families • Voluntary life insurance for employees, spouses, and children • Voluntary hospital indemnity, critical illness, accident indemnity, and pet insurance plans • Basic life insurance at no cost • Short-term disability coverage at no cost • Long-term disability coverage at no cost • Generous paid time off policy • 401(k) plan with company match • Apple equipment for remote workspace • Media stipend for remote workspace • Remote work arrangement

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