Chat Support Agent

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $52.5k - $68.9k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 7%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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INVICTA SOFTWARE

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2014

🔒 Cybersecurity

☁️ SaaS

🏢 Enterprise

Cybersecurity • SaaS • Enterprise

INVICTA SOFTWARE is a company offering a modular, fully integrated Security Operations (SecOps) platform that consolidates endpoint management, IT service management, and cybersecurity into a single centralized solution. Its product suite—Invicta ONE, Invicta DESK and Invicta GUARD—provides AI-driven threat detection and automated orchestration to surface intelligence, alert, and remediate issues across IT, security and operations. The company primarily sells its SaaS platform through channel partners to organizations such as schools and enterprise customers.

📋 Description

• Provide accurate and efficient support to customers via live chat • Resolve inquiries and issues promptly to ensure high customer satisfaction • Maintain a positive and professional tone while representing Invicta Software • Collaborate with internal teams to escalate and resolve complex problems • Respond to customer inquiries through chat in a timely and professional manner • Diagnose and troubleshoot software-related issues using available resources • Document interactions and solutions clearly within the support system • Identify opportunities to improve customer experience and share feedback with the team • Stay updated on product features, policies, and procedures to provide accurate information • Handle multiple chat conversations simultaneously while maintaining quality service • Escalate unresolved issues to appropriate departments following established protocols

🎯 Requirements

• Proven experience in customer service or technical support, preferably in a chat environment • Excellent written communication skills with strong attention to detail • Ability to multitask and manage time effectively in a remote setting • Comfortable using chat software and CRM tools • Strong problem-solving skills and a patient, empathetic approach to customer interactions • Reliable internet connection and a quiet workspace to support remote work • Flexibility to work varied shifts, including evenings or weekends, as needed • Familiarity with software support or SaaS products • Experience working remotely or in a distributed team environment • Basic understanding of troubleshooting technical issues

🏖️ Benefits

• Fully remote position offering flexibility and work-life balance • Competitive compensation with performance-based incentives • Opportunities for professional growth and skill development • Supportive team culture focused on collaboration and continuous improvement • Access to the latest tools and technology to enhance your work experience

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