Senior Customer Service Representative

Job not on LinkedIn

🔥 1 minute ago

❄️ Minnesota – Remote

❄️ Minnesota – Remote

💵 $18 - $42 / hour

⏰ Full Time

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CVS Health Careers

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

🛒 Retail

📦 Logistics

Healthcare • Retail • Logistics

CVS Health Careers is the recruitment and employer branding arm of CVS Health, showcasing job opportunities across the company's broad operations—pharmacy retail stores, pharmacy services, health care clinics, distribution warehouses, corporate functions and transportation. The careers site emphasizes purpose-driven work focused on improving access, affordability and quality of health care, and highlights a large workforce (300,000+ employees), inclusive culture, benefits, and hiring resources for applicants.

📋 Description

• Handle incoming calls from members and providers regarding claims status, benefits and eligibility, PPO participation, etc • Address customer service inquiries via telephone, internet or written correspondence • Maintain department established performance metrics at a meets or exceeds expectations level • Work together as a team and apply the Aetna Core Values in day-to-day operations • Create a Differentiated Service Experience • Demonstrate Service Discipline • Handle Service Challenges • Provide Solutions to Constituent Needs • Work Across Boundaries

🎯 Requirements

• 1+ years of customer service experience • Experience in a metric based environment • Proficiency with full suite of Microsoft Applications • Comfortability utilizing search engines • Excellent multi-tasking skills • Ability to Effectively Communicate • High School diploma, G.E.D. or equivalent experience • Experience working in a call center environment (preferred) • Medical terminology/insurance experience (preferred) • Results oriented and self-motivated (preferred) • Experience working remotely (preferred)

🏖️ Benefits

• Medical coverage • Dental coverage • Vision coverage • Paid time off • Retirement savings options • Wellness programs • Other resources supporting physical, emotional, and financial well-being, based on eligibility

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