Customer Service Representative

🔥 13 hours ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $18 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

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Benco Dental

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1930

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Benco Dental is a leading supplier of dental products and services, providing a comprehensive suite of solutions for dental practices. Their offerings include dental supplies, cutting-edge equipment, practice solutions, coaching, and financial products designed to enhance operations and patient outcomes. With a strong focus on customer satisfaction and tailored solutions, Benco Dental aims to navigate the complexities of dentistry, helping practices grow and thrive in the competitive landscape.

📋 Description

• Take incoming calls from dentists, dental offices, and dental laboratories • Ensure customer satisfaction • Accurately enter orders for merchandise and small equipment • Enter credit card payments • Answer customer questions • Receive and respond to external and internal customer inquiries, issues, and orders • Resolve customer service issues and problems • Answer repair-related phone calls and process repair estimates • Complete follow-up work with customers and manufacturers • Maintain repair files and databases • Process factory invoices for billing purposes • Receive and respond to parts-order inquiries and resolve parts-related issues • Schedule and dispatch Service Technicians • Resolve service-related issues and problems • Support National/large Group Accounts and Sales Representatives

🎯 Requirements

• High School Diploma/GED • Applicants must reside in the state of Texas • Reside within 1 hour of Flower Mound, Texas (required) • Minimum 5mbps (5,000 kbps) Internet Speed • Connection via Ethernet Cable (Avoid Wi-Fi) • Avoidance of other people using/sharing the same bandwidth connection while calls are taking place • Excellent customer service abilities • Customer Relationship Management (CRM) is a plus • Ability to communicate effectively and professionally • Excellent computer and telephone skills • Great attention to detail, cooperation and dependability

🏖️ Benefits

• Medical, Dental and Vision Benefits Effective on Day 1 • 401k Package Effective on Day 1 • Paid Time Off Program • Profit Sharing • Associate Discounts and Community Giveback Programs • College Tuition Savings Program • Caring Family Culture Toward all Associates • Certified as a FORTUNE Great Place to Work • Opportunities to Build a Better Benco through Diversity and Inclusion Resource Groups • Equal opportunity and affirmative action employer • Diversity and inclusion culture • Opportunities for growth and development

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