Acumatica Support Specialist

Job not on LinkedIn

🔥 4 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 12%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Main Line Talent Group

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1 - 10 employees

Founded 2023

💼 Consulting

🏭 Manufacturing

📦 Logistics

Consulting • Manufacturing • Logistics

Main Line Talent Group is a human capital and recruitment firm specializing in talent acquisition and HR consulting for manufacturing and distribution organizations. It provides services for job seekers and employers including resume building, interview coaching, contract and direct-hire recruitment, ERP-focused talent placement (Epicor, Acumatica, Infor, Oracle, SAP), and human capital / business strategy consulting to help clients recruit, retain, and scale their workforce.

📋 Description

• Respond to customer questions and technical issues by phone, email, and chat • Investigate Acumatica issues, identify root causes, and deliver fixes that keep customers running smoothly • Walk customers through troubleshooting with clear, step-by-step guidance • Partner with internal teams to track and resolve open issues • Keep thorough records of tickets and resolutions, and share insights that improve the support process • Train customers on features and best practices so they get more value from the system • Build strong Acumatica product knowledge, including features, benefits, and customization options • Keep learning as the product and industry evolve

🎯 Requirements

• Bachelor’s degree in computer science, information technology, or a related field, or equivalent experience • Experience supporting ERP software or providing technical software support • Strong troubleshooting and analytical skills, with the ability to diagnose issues quickly • Clear written and verbal communication and a customer-first attitude • Ability to manage and prioritize several support requests at once • Acumatica experience, or experience with a comparable mid-market ERP (preferred) • Familiarity with cloud or SaaS platforms (preferred)

🏖️ Benefits

• Medical, dental, and vision insurance • Company-paid short-term disability, long-term disability, and life insurance • Paid time off and paid holidays • 401(k) with company contribution and profit sharing • Paid volunteer time

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