Helpdesk Support Specialist

Job not on LinkedIn

🔥 2 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 12%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Recruit Recruit Ltd

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2009

💼 Consulting

📣 Marketing

🎯 Recruiter

Consulting • Marketing • Recruitment

Recruit Recruit Ltd is a UK-based recruitment and HR consultancy specializing in providing subscription-based recruitment, retained headhunting and executive search, permanent and interim recruitment, HR consultancy and services, and training and development to SMEs, startups, and corporations across the UK and Ireland. The firm focuses on matching culture-fit talent to businesses scaling rapidly or refining their teams, and also offers case studies, vacancies, resources, and bespoke coaching to support client growth. They emphasize a pragmatic, no-nonsense approach and work primarily on B2B client engagements.

📋 Description

• Conduct IT-guided user onboarding sessions using the provided onboarding checklist for new contractors and employees • Support new contractors and employees via Zoom Workplace during self-service user onboarding sessions • Provide frontline support to established contractors and employees via phone and internal helpdesk portal • Gather information from end users to diagnose and resolve common technical issues • Escalate complex or unresolved issues in a timely manner • Analyze reported issues to determine potential severity and scope • Report issues to the Helpdesk Manager and IT Systems Director as needed • Document end-user requests and issue resolutions in internal helpdesk tickets • Perform other related duties as assigned or requested

🎯 Requirements

• Relevant degree in the technology field or a minimum of two years' equivalent work experience • Previous customer support or help desk experience • Experience troubleshooting technical products and user access issues • Strong verbal communication and phone support skills • Ability to handle incoming support calls professionally • Experience assisting users through chat-based support • Basic Windows troubleshooting knowledge • Familiarity with Microsoft Office 365 • Experience with password resets and MFA troubleshooting • Familiarity with Okta is beneficial • Previous experience using ticketing systems is preferred but not mandatory • Candidates must be available during Central or Eastern Time support hours • Comfort troubleshooting password resets, account access, headset and audio hardware issues, My Cloud PC connectivity and access, Zoom meetings and calls, Windows and Office 365 access, MFA and Okta authentication, and login/onboarding technical difficulties • Ability to resolve straightforward issues independently and escalate complex cases appropriately

🏖️ Benefits

• Training will be provided • Rotating weekend shifts • Remote work arrangement

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