Customer Care Representative – FSO, FWS

🔥 0 minutes ago

🌵 Arizona, Colorado, +25 more states – Remote

🌵 Arizona – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🦞 Maine – Remote 🦬 Montana – Remote 🌾 Nebraska – Remote 🌶️ New Mexico – Remote 🌾 North Dakota – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote 🍁 Vermont – Remote ⚔️ Virginia – Remote ⛰️ West Virginia – Remote 🦬 Wyoming – Remote

💵 $22 - $24 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Farmers Insurance

WebsiteLinkedInAll Job Openings

10,000+ employees

🚘 Automotive

💼 Consulting

🏥 Healthcare

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Automotive • Consulting • Healthcare

Farmers Insurance is a U. S. -based insurance group that provides personal and commercial property & casualty insurance, life insurance, and financial services through a network of independently operated agencies. The company offers programs to build, buy, or work for agencies—providing training, coaching, and business support—and distributes products through multiple affiliated insurers and financial services entities across states.

📋 Description

• Deliver exceptional customer service and proactively seek solutions within compliance and legal requirements • Communicate with customers and agents via phone, chats, and emails • Receive and respond to inquiries related to insurance matters • Resolve moderately complex issues regarding policy provisions and conditions • Evaluate and interpret policy information within prescribed authority limits • Answer questions regarding coverage, rates, billing issues, and general policy reviews • Support auto, home, umbrella, and workplace-sponsored insurance products • Handle billing inquiries, quotes, policy changes, cancellations, vehicle updates, and other policy servicing activities • Access account information across multiple systems and platforms • Make appropriate recommendations or decisions using account information, product knowledge, and compliance requirements • Document customer interactions and outcomes thoroughly • Escalate unresolved issues requiring advanced support • Build knowledge through self-directed learning and stay current on underwriting, policy, compliance, and legal updates • Help maintain current department knowledge resources • Identify customer concern trends and recommend process improvements to leadership • Partner with Policy Support, Claims, Underwriting, and external vendors • Complete paid training through the University of Farmers, including instructor-led training, peer mentoring, and coaching

🎯 Requirements

• High School Diploma or equivalent required • Property and Casualty license required; Farmers will help obtain the license during training if not already licensed • Minimum of 1-3 years customer service experience • 1 year of experience in a call center environment or related field preferred • Experience providing customer support within a high-volume, complex environment preferred • Intermediate computer skills with ability to navigate multiple systems simultaneously • Ability to troubleshoot basic equipment issues involving headset, internet, and connectivity • Experience with Microsoft Office suite of tools preferred • Ability to work an assigned, tightly regulated schedule • Ability to continuously operate a computer for extended periods • Eligibility subject to applicable insurance employment restrictions, including 18 U.S.C. Section 1033 • Must be able to work from an eligible U.S. state listed in the posting

🏖️ Benefits

• Annual performance-based bonus potential up to 10% • 401(k) Plan • Generous PTO • Tuition Reimbursement • Paid Training • Medical • Dental • Vision • Health Savings and Flexible Spending Accounts • Life Insurance • Paid Time Off • Paid Parental Leave • Tuition Assistance • Quiet, distraction-free remote work environment and high-speed internet requirement • Paid training including training materials and exam • Two attempts to pass the Property and Casualty license exam

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