Customer Experience Specialist

Job not on LinkedIn

🔥 4 minutes ago

🇺🇸 United States – Remote

💵 $80k - $110k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 3%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Polymarket

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

₿ Crypto

🎲 Gambling

💸 Finance

Crypto • Gambling • Finance

Polymarket is a prediction market platform that enables users to wager on the outcomes of various events, including political elections, sports contests, and cryptocurrency price movements. Operating as a decentralized betting service, it allows participants to buy and trade shares in event outcomes, providing a unique way to engage with and speculate on future scenarios. Polymarket combines elements from both traditional markets and blockchain technology, creating an innovative environment for users to make predictions and potentially profit from their insights.

📋 Description

• Resolve user support tickets across chat, email, and social channels, handling account issues and questions about specific markets. • Investigate disputed market resolutions, gather relevant context, and escalate edge cases to the policy team with a clear summary. • Track recurring user issues, identify patterns, and write findings for the product team. • Draft and update help center articles based on recurring questions. • Monitor CX queues during high-volume events, coordinate coverage with teammates, and flag when escalation is needed. • Work cross-functionally with policy, product, and operations to resolve issues outside standard support flows.

🎯 Requirements

• 2+ years of experience in a customer-facing support role, ideally in a high-volume or fast-moving environment. • Strong written communication skills, specifically the ability to write clear, accurate, and empathetic responses quickly and without heavy editing. • Comfort operating in ambiguous situations where the right answer isn't always documented and you have to use judgment. • Ability to learn unfamiliar technical concepts quickly, including how prediction markets resolve and how crypto transactions work. • Prior experience at a crypto or fintech company, with working knowledge of wallets, transactions, or trading products. • Hands-on experience with Zendesk, Intercom, or a comparable support platform. • Genuine interest in markets, current events, or forecasting.

🏖️ Benefits

• Competitive salary & equity • Unlimited PTO • Full Health, Vision, & Dental coverage • 401k match • Hardware setup: new MacBook Pro, big display, & accessories

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