Customer Service Representative

Job not on LinkedIn

🔥 2 minutes ago

🇺🇸 United States – Remote

💵 $17 - $26 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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NeueHealth

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

⚕️ Healthcare Insurance

💸 Finance

Healthcare • Healthcare Insurance • Finance

NeueHealth is a healthcare company focused on providing accessible, affordable, and high-quality care to all health consumers. Formerly known as Bright Health, it operates through two primary segments: NeueCare, which delivers comprehensive healthcare services via owned and affiliated clinics, and NeueSolutions, which supports independent providers in performance-based care arrangements. With a strong emphasis on understanding patient needs, NeueHealth aims to align the interests of health consumers, providers, and payors to enhance healthcare experiences and outcomes.

📋 Description

• Answer incoming calls from providers and members. • Provide eligibility, claims, and authorization status. • Retrieve voicemails and respond. • Collaborate with internal and external partners to resolve provider or member issues related to claims payment, authorization, and eligibility inquiries. • Create, track, and complete Customer Service Incidents for internal departments to resolve caller issues. • Participate in discovering and resolving root causes for recurring issues. • Ensure customer needs and problems are properly communicated and managed to maintain strong customer relationships. • Use customer service best practices to ensure a positive customer experience. • Meet daily, weekly, and monthly metrics. • Perform other duties and responsibilities as assigned.

🎯 Requirements

• High School diploma or GED required. • One (1) to three (3) years of customer service experience required. • One (1) to three (3) years in the Health Insurance Industry preferred. • Claims payor experience preferred but not required. • Strong communication skills, both verbal and written. • Organized and able to prioritize work to meet deadlines. • Able to work independently with little supervision. • Able to thrive in an often-chaotic environment. • Able to understand regulatory and compliance rules. • Results and detail oriented. • To be positive and accountable. • Team unity.

🏖️ Benefits

• Health benefits • Life benefits • Disability benefits • 401(k) savings plan with match • Paid Time Off • Paid holidays

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