Leave Support Specialist

Job not on LinkedIn

🔥 35 minutes ago

⛰️ West Virginia – Remote

⛰️ West Virginia – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 10%

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WVU Medicine

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

⚕️ Healthcare Insurance

Healthcare • Healthcare Insurance

WVU Medicine is a comprehensive health system affiliated with West Virginia University, providing medical services through a network of hospitals across West Virginia. The system includes notable facilities such as J. W. Ruby Memorial Hospital, WVU Medicine Children's, and various other regional medical centers. WVU Medicine offers a wide range of healthcare services, including specialized and advanced medical treatments such as robotic heart surgery. It's also involved in medical education, research, and community health initiatives, emphasizing a mission of delivering high-quality care to the communities it serves.

📋 Description

• Support WVU Health System’s Leave of Absence and Accommodation programs • Provide guidance to employees and managers on leave program policies and procedures • Facilitate leave and time-off-related transactions • Address service requests escalated from the Tier 1 Customer Service team • Support leave/disability case management to promote efficiency and clear communication • Review new leave of absence claims for eligibility, send notifications, validate new claims or extensions, and use case-management features • Track, investigate, update, and close cases in the case-management tool • Respond to emails within established service-level agreement timelines • Provide input and guidance regarding leave policies, procedures, forms, and processes • Apply company policies, procedures, and reference materials to resolve employee inquiries • Liaise with team members to coordinate communication and resolve employee issues • Support employees and others starting or inquiring about leaves of absence; perform outbound callbacks as required • Send reminder communications for paperwork deadlines, return-to-work, and leave closures • Maintain data and document records for compliance and accountability • Identify opportunities to improve leave-of-absence administrative processes

🎯 Requirements

• High school diploma or equivalent and three years of administrative or customer service experience, including at least one year of experience with Leave of Absence programs including Time Off, Short-Term Disability, and FMLA; OR Associate’s degree in human resources, business administration, or related field and two years of administrative or customer service experience, including at least one year of experience with Leave of Absence programs including Time Off, Short-Term Disability, and FMLA; OR Bachelor’s degree in human resources, business administration, or related field and one year of administrative or customer service experience related to Leave of Absence programs including Time Off, Short-Term Disability, and FMLA • Strong verbal and written communication skills; effective interpersonal skills; strong attention to detail • Familiarity with HR policies and procedures • Proficiency with MS Office • Ability to utilize search tools and knowledgebase tools • Effective problem-solving and troubleshooting skills • Ability to consider multiple variables to determine proper course of action • Ability to handle sensitive and confidential information and situations with good judgment • Ability to work in a fast-paced, high-demand environment while balancing multiple priorities • Ability to quickly establish credibility and build and maintain effective working relationships • Strong attention to detail and accuracy skills • Experience with Workday, Kronos, and Absence Tracker preferred • Sitting and standing for long periods; working on a computer

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