Customer Care Agent

🔥 6 minutes ago

🇺🇸 United States – Remote

💵 $16 - $18 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Vital Records Control (VRC)

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Vital Records Control (VRC) is a company specializing in comprehensive records and information management solutions. VRC helps businesses transition to digital by offering document scanning and imaging services, digital mailroom solutions, and digital storage to enhance workflow and productivity. The company provides secure management of medical records, supporting healthcare organizations with compliance, release of information, and audit management. VRC also offers secure document storage, underground storage, and specialized storage options to protect physical and electronic records. Their services include secure shredding and hard drive destruction for data protection and compliance. Serving a diverse range of industries, VRC emphasizes security, compliance, and streamlined information management.

📋 Description

• Interact with customers to provide information in response to service inquiries and handle or resolve complaints • Train, explain tasks, and assist with customer problem-solving • Answer incoming phone calls, faxes, and emails and respond to customer requests • Identify and assess customer needs to achieve satisfaction • Handle complaints and provide appropriate solutions and alternatives within time limits • Follow up to ensure complaint resolution and go the extra mile to engage customers • Key in new box information for all accounts • Perform data entry, including computerized location changes and assigning customers to new departments • Send computer input to the printer for printouts • File paperwork from the ready-to-be-filed tray in each customer’s folder • Store the previous month’s files in VRC boxes at the end of each month • Complete special projects as required by the Customer Service Manager, Director of Operations, or as needs arise • Work with the Customer Care Manager and Director of Operations to ensure proper customer service delivery

🎯 Requirements

• One (1) years’ experience • Knowledge and ability-English and grammar • Pleasant telephone voice/manner • Ability to operate simple office equipment sufficiently to perform the job • Typing skills (preferably 45-55 wpm) with 95–100% accuracy • Must have proven customer support experience • Must know 10-key by touch • Must have some computer knowledge • Ability to work with internal office personnel, sales & development representatives, records center personnel, management, external customers, potential customers, vendors, and suppliers • Ability to retain knowledge of service lines, prices, and delivery times • Ability to multi-task, prioritize, and manage time effectively • Flexible, spontaneous, and able to deal with the unexpected • Must be able to tolerate heat in the summer and cold in the winter • Must be able to stand, walk, climb/balance, stoop, kneel, crouch, reach, handle, carry, and lift 10–50 lbs. • Must be able to talk, hear, read, and identify numbers accurately for order filling and receiving material

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume