Tier 1 Customer Service Representative

Job not on LinkedIn

🔥 2 minutes ago

🎸 Mississippi, Pennsylvania – Remote

🎸 Mississippi – Remote 🔔 Pennsylvania – Remote

💵 $18 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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InspiriTec, Inc.

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2000

💼 Consulting

🏛️ Government

🌍 Social Impact

Consulting • Government • Social Impact

InspiriTec, Inc. is an award-winning provider of contact center and help desk solutions, focused on delivering exceptional customer service through the affirmative employment of professionals with disabilities, veterans, and disadvantaged individuals. The company emphasizes the integration of customized technology with its mission of fostering inclusive employment opportunities. With a proven track record, InspiriTec not only supports its team members but also generates significant business results, employing over 3,500 individuals with disabilities since its inception.

📋 Description

• Provide Tier 1 support for NASA IT services, including desktops, mobile devices, networks, and password resets • Document all support activity in the ServiceNow tracking system • Receive, comprehend, provide, and respond to routine technical inquiries and service requests through telephone, email, web, and other communication technologies • Respond to escalated and more complex technical help desk inquiries • Troubleshoot and resolve IT issues for NASA customers via telephone, email, and web • Handle inbound customer contacts and follow established escalation procedures • Resolve and respond to written customer inquiries and phone calls • Handle customer questions and issues requiring follow-up, exercising independent judgment within set guidelines • Develop and maintain positive customer relationships with customers, team members, and supervisors • Apply critical thinking and problem-solving skills to customer issues • Provide superior customer service and support customer retention • Assist the customer service team in meeting goals and quality objectives • Work assigned shifts supporting a service desk operating 24 hours a day, 7 days a week, 365 days a year

🎯 Requirements

• High school diploma or general education degree (GED) required; some college preferred • One year related experience and/or training, or equivalent combination of education and experience • Experience with computers and keyboarding skills required, or alternate technology that facilitates computer keyboarding/data input • Prior experience working with Microsoft Word and Microsoft Excel desired • Ability to comprehend basic instructions, short correspondence, and memos • Ability to compose basic correspondence • Ability to effectively present information in one-on-one and small group situations • Ability to add and subtract two-digit numbers and multiply and divide with tens and hundreds • Ability to multi-task is desired • Ability to apply common-sense understanding to detailed but uninvolved written or oral instructions • Ability to deal with problems involving a few concrete variables in standardized situations • Must be able to submit an application and be accepted by NASA for Position of Trust • Must occasionally lift and/or move up to 10 pounds

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