Customer Support Representative

Job not on LinkedIn

🔥 0 minutes ago

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

💵 $58k - $60k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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AssetWatch

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2011

☁️ SaaS

🔧 Hardware

🏭 Manufacturing

SaaS • Hardware • Manufacturing

AssetWatch is an industrial asset condition-monitoring and predictive maintenance platform. It combines hardware sensors (continuous and route-based vibration monitoring, electrical monitoring, oil analysis and connected devices) with SaaS software capabilities — including AI plus human expert review and integrations — to give enterprise operators one view of equipment health. AssetWatch targets industrial/manufacturing customers (chemicals, food & beverage, forestry/building materials, metals, mining, pharmaceuticals, plastics, pulp & paper, water/wastewater) and monitors assets such as pumps, motors, gearboxes, fans, blowers and compressors to reduce downtime and enable predictive maintenance.

📋 Description

• Develop an understanding of AssetWatch products and services to support hardware and network outages for external customers • Manage multiple incoming support requests via software, phone, email, and internal requests • Coordinate with internal and external stakeholders on challenging cases and long-term solutions • Work across multiple departments to support a world-class customer experience • Send customer feedback to Product teams • Contact customers by phone on short notice to address issues before they grow in scope • Build trusting relationships with customers and internal stakeholders through timely communication • Proactively identify potential challenges • Meet case and customer response time quotas • Use software tools to diagnose problems and determine correct solutions • Promote customer loyalty through customer recognition initiatives • Perform other responsibilities as directed by the AssetWatch Support Manager

🎯 Requirements

• 2+ Years of some form of technical support or equivalent experience • 2+ Years of customer service interaction, in person or virtual • Experience with high volume support ticketing systems • Experience with CRM platforms (Salesforce strongly preferred) • Ability to use remote communication tools to interact and add value to internal and external stakeholders (ie. Zoom, Slack, etc) • Willingness to work within core working hours for collaboration

🏖️ Benefits

• Competitive compensation package including equity options • Flexible work schedule • Full benefits • 401K Match • Opportunity to make a real impact every day • Opportunity to grow as a leader and build a team • Unlimited PTO • Comprehensive benefits including retirement plan match • Work with a dynamic and growing team

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