Customer Service Representative

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🔥 0 minutes ago

🐊 Florida, Tennessee, +1 more states – Remote

🐊 Florida – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 25%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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TerminixSIS India

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1927

🏥 Healthcare

🍽️ Food & Beverage

📦 Logistics

Healthcare • Food & Beverage • Logistics

TerminixSIS India is a leading pest management company operating in India. Part of the SIS Group, it offers a wide range of innovative pest control solutions, including termite treatment and extensive pest management for various industries such as food processing, healthcare, hospitality, and more. With a legacy of over 90 years in the pest control domain, TerminixSIS is known for its environmentally friendly and government-approved pest management practices. They provide tailored solutions to meet specific customer needs across over 250 cities, ensuring compliant and effective pest eradication, supported by trained professionals and a robust infrastructure capable of executing over 100,000 services monthly. TerminixSIS is a member of the Indian Green Building Council and adheres to several audit standards like FSSAI, HACCP, and ISO.

📋 Description

• Handle inbound customer inquiries about service, scheduling, billing, account management, and general support • Deliver accurate, timely, and effective resolutions while providing a high-quality customer experience • Own customer concerns and focus on first-contact resolution, satisfaction, and retention • Identify opportunities to upsell relevant products and services using a consultative approach • Offer and schedule Whole Home Inspections for qualifying customers • Build and maintain positive customer relationships through professional communication, empathy, and problem-solving • Use CRM systems and other technology platforms to access account information, document interactions, troubleshoot issues, and process requests • Collaborate with branch personnel and internal support teams to resolve service, scheduling, and account concerns • Follow policies, procedures, quality standards, and performance expectations • Maintain accurate documentation and efficient call handling

🎯 Requirements

• High school diploma or GED • General knowledge of company products, services, and customer service processes • Strong verbal, written, and interpersonal communication skills • Active listening, empathy, and professionalism • Ability to identify customer needs, resolve concerns, overcome objections, and recommend products and services consultatively • Strong problem-solving and critical-thinking skills • Ability to work in a fast-paced, high-volume contact center environment • Ability to navigate multiple computer systems and applications simultaneously • Ability to meet customer satisfaction, first-contact resolution, quality, productivity, and sales-related goals • Ability to adapt to changing business needs, processes, technology, and customer expectations • Flexible schedule including evenings, weekends, and holidays • Dependable attendance and punctuality • Private, dedicated workspace for remote work • Broadband internet with minimum speeds of 25 Mbps download and 5 Mbps upload, connectable via Ethernet • Distraction-free work environment during scheduled shifts • 1–2 years of customer service experience preferred • Experience handling inbound customer inquiries and resolving concerns preferred • Experience recommending additional products or services and overcoming objections is a plus • Computer proficiency and ability to navigate multiple applications • Working knowledge of Microsoft Office, Word, Excel, Google suite tools, and Windows • CRM or contact center technology experience preferred • Typing speed of at least 25 words per minute preferred • Ability to quickly learn and adapt to new systems, technologies, and processes • Ability to lift, carry, push, pull, or reposition up to 10 pounds occasionally • Ability to sit for long periods and perform repetitive wrist, hand, and finger motions • Near-range visual acuity for detailed computer and documentation tasks • Ability to communicate clearly and receive detailed oral information • Must comply with drug-free workplace requirements

🏖️ Benefits

• Benefits start Day 1 for full-time colleagues with no waiting period • Medical, Dental, Vision, Disability, and Life Insurance • 401(k) retirement plan with company-matching contributions • Vacation days and sick days • Company-paid holidays and floating holidays • Multiple avenues to grow your career • Training and development programs • Tuition reimbursement benefits for full-time colleagues • Performance incentives may be offered • Health, safety, and flexibility-focused workplace • Remote work arrangement • Professional and personal growth opportunities

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