Technical Customer Care Specialist I

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $18 - $22 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Vitu

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2005

🚘 Automotive

☁️ SaaS

🏛️ Government

💰 Series unknown on 2015-02

Automotive • SaaS • Government

Vitu is a technology company that provides end-to-end vehicle lifecycle and e-government solutions, connecting lenders, dealerships, remarketers, consumers and jurisdictions. Its platform and APIs support digital title & registration (including 50-state interstate processing and a National Title Exchange), electronic lien & title (ELT), accelerated title and payoff workflows, digital signatures, vehicle history and driver license inquiries (in select states), fleet registration compliance, and compliance training. Vitu emphasizes nationwide coverage, integrations for dealers and lenders, developer APIs, and security/compliance (SOC 1 Type II audit and approved NMVTIS data provider).

📋 Description

• Work directly with clients via phone, email, chat, and/or other electronic communication methods • Resolve application and product issues • Handle routine customer questions relating to product usage • Provide technical support on issues through to resolution • Maintain expert-level knowledge of business unit processes and procedures • Accurately log all customer information in the CRM tool • Facilitate communication with other departments as needed to resolve client concerns • Communicate with key stakeholders to identify and resolve inquiries • Provide proper follow-up to keep customers apprised of issue status • Adhere to quality assurance standards

🎯 Requirements

• High school diploma or equivalent • 0–2 years of experience in customer support, technical support, or IT help desk • Basic understanding of operating systems, networking, or software troubleshooting • Excellent verbal and written communication skills • Strong problem-solving and multitasking abilities • Customer-focused attitude with patience and empathy • Experience with support tools like Zendesk, Freshdesk, Salesforce, or similar platforms (preferred) • Familiarity with CRM systems and ticketing software (preferred) • Applicants may reside in any US time zone • Must work Monday–Thursday, 12–9pm EST, and Saturdays, 9–6pm EST

🏖️ Benefits

• Healthcare Coverage for you and your family covering Medical, Dental & Vision • Tax Advantage accounts such as Health Savings Account (HSA) & Flexible Spending Accounts (FSA) • Generous PTO • Pet Insurance • Retirement Planning • ID Theft Insurance • Life and Disability Insurance • Commuter Benefits • Accident & Hospital, Critical Illness Insurance • Tuition Reimbursement • Employee first culture • Collaborative environment • Opportunity to grow and contribute to the success of the organization • Reasonable accommodations for applicants or employees with disabilities

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