Junior Client Onboarding & Support Specialist – Restricted Accounts

Job not on LinkedIn

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $21 - $24 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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brightfin

WebsiteLinkedInAll Job Openings

201 - 500 employees

💳 Fintech

🏢 Enterprise

☁️ SaaS

Fintech • Enterprise • SaaS

brightfin is a company that specializes in Telecom Expense Management (TEM) solutions. Their platform integrates mobile, telecom, and cloud expense data into ServiceNow, enabling businesses to track, allocate, and optimize their IT expenses effectively. With features such as automated workflows and centralized asset management, brightfin helps organizations achieve cost savings and operational efficiencies.

📋 Description

• Support the client management team in handling requests and inquiries from assigned accounts • Load invoice and inventory data to operational systems according to client specifications • Process system-triggered invoice audits and data reconciliation tasks for client invoices • Analyze billing models, contracts, and usage (billed and unbilled) to develop savings proposals and optimize services • Implement approved carrier changes, known as Moves, Adds, Changes, and Deletes (MACDs) • Generate system-based allocation and accrual reports as required by clients • Review contracts for adherence and manage resulting disputes • Communicate proactively with clients and internal stakeholders on platform functionality, data quality, and open issues • Escalate and track incidents with Engineering teams through to resolution • Fulfill mobile service orders and procurement requests for assigned accounts • Help implement new clients from kickoff through go-live readiness, including carrier data, configuration, and UAT • Provide day-to-day operational support after go-live, including invoice loading, audits, MACDs, reporting, savings, and incident follow-through • Manage multiple related workstreams simultaneously, complete work on time, and ensure Service Level Agreements (SLAs) are met

🎯 Requirements

• Personnel must be U.S. citizens located in the United States • Specific clients may require specific security clearances or client-specific access controls, background checks, security screening, or testing • Strong self-directed time management and ability to prioritize tasks across a full client portfolio without close supervision • Required background screening • Knowledge and experience with Software Development Life Cycle (SDLC) models; Agile methodologies highly valued • ServiceNow experience a plus • High school diploma required; college degree preferred • Intermediate-level Excel skills required, including VLOOKUP/XLOOKUP, pivot tables, and logic functions (e.g., SUMIF, COUNTIF); familiarity with Power Query is a plus • Strong organizational skills and close attention to detail • Excellent time management skills with a proven ability to meet deadlines • Ability to analyze data, own reporting deliverables, and identify errors • Excellent written and verbal communication skills • Must be located in the United States • U.S. citizenship required • Depending on assigned account, may be required to obtain a specific security clearance or complete additional client-specific access controls, background checks, or screening • Willingness to complete client-specific certifications and testing as assigned • Prolonged periods of sitting at a desk and working on a computer

🏖️ Benefits

• US Paid holidays • Sick time accrual • 401K with employer match

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