Residential Support Representative

🔥 0 minutes ago

⛰️ Colorado, Kansas, +1 more states – Remote

⛰️ Colorado – Remote 🌪️ Kansas – Remote 🏰 Missouri – Remote

💵 $40k - $60k / year

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Allegion

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2013

🏭 Manufacturing

🔐 Security

🔧 Hardware

💰 Post-IPO Debt on 2022-06

Manufacturing • Security • Hardware

Allegion is a company specializing in security solutions, focusing on security around the door and adjacent areas. They produce a wide range of products from mechanical locks to advanced biometric scanning devices, providing integrated and simple security solutions. Allegion aims to redefine security through innovative technology, ensuring safety wherever customers may be.

📋 Description

• Deliver prompt, professional assistance across phone queues and digital channels including email, chat, and ticketing • Troubleshoot Schlage mechanical and smart electronic products, including app setup, lock integration, Wi-Fi connectivity, and product registration • Guide installations and de-escalate customer concerns in real time • Provide clear, technically accurate written support over chat and email • Collaborate with internal resources and Subject Matter Experts for advanced troubleshooting and escalations • Log accurate case details and identify recurring product and application issues • Provide actionable customer feedback to internal teams • Build customer trust through follow-through and timely follow-ups • Learn and maintain deep knowledge of Allegion consumer products, mobile applications, and connected ecosystems • Participate in ongoing coaching, quality assurance reviews, and skill-building sessions • Maintain knowledge of product catalogs, installation manuals, templates, and technical knowledge bases • Adhere to processes, quality standards, goals, and metrics • Participate positively in team activities and support Allegion’s customer-centric mission

🎯 Requirements

• 1+ years of customer service experience preferred • HS Diploma or GED required • Associate’s degree preferred • Ability to type 55 wpm, corrected speed • 1+ years’ experience handling high-volume inquiries • Strong written and verbal communication skills, with proper grammar and punctuation knowledge • Basic computer skills • Working knowledge of PC-based software applications, including Microsoft Office (Outlook, Word, Excel) and basic web applications • Familiarity with and/or comfort in using smart device applications preferred • Ability to multi-task, prioritize, and manage time efficiently • Ability to identify recurring customer issues • Ability to develop cross-functional, professional working relationships • Bilingual in Spanish and/or French is an asset • Must be legally authorized to be employed in the United States • Must work Central Time Zone or a close equivalent schedule

🏖️ Benefits

• Flexible remote work arrangement with occasional on-site visits as needed • Health, dental and vision insurance coverage • Competitive Paid Time Off • 401K plan with a 6% company match and no vesting period • Health Savings Accounts • Flexible Spending Accounts for healthcare and/or dependent daycare expenses • Short-Term and Long-Term Disability Insurance paid for by Allegion • Term life insurance with option to purchase supplemental coverage • Tuition Reimbursement • Voluntary Wellness Program with monetary rewards • Employee Discounts through Perks at Work • Community involvement and opportunities to give back • CliftonStrengths assessment and coaching • Professional development and ongoing training • Work-life balance culture

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