IT Helpdesk Support Specialist I

🔥 47 minutes ago

🇺🇸 United States – Remote

💵 $20 - $26 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

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👻 Ghost score 2%

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Liberty University

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

📚 Education

🤝 Non-profit

Education • Non-profit

Liberty University is a prominent institution located in the foothills of the Blue Ridge Mountains in Lynchburg, Virginia. Established in 1971, it focuses on training champions for Christ by providing academic excellence in a Christ-centered environment. With a student body of 14,000 residential students and over 90,000 online students, Liberty offers more than 700 unique programs of study, ranging from certificate to doctoral levels. The university also boasts 20 NCAA Division I athletic programs, emphasizing a holistic educational experience.

📋 Description

• Provide technical support and customer service to end users • Receive, prioritize, document, and resolve computer-related help requests through phone and chat queues • Use diagnostic and help request tracking tools for problem resolution • Perform remote troubleshooting and software installation • Coordinate with other IT departments to resolve reported issues • Maintain required call and support metrics • Escalate tasks requiring higher-level technical or customer service skills • Document work and customer interactions in the help request system • Obtain position-specific certifications as required • Adhere to Liberty University policies and represent the University exemplarily • Work effectively as a team member while supporting the University’s Christian model and mission • Work 40 hours per week, including weekend and evening shifts, according to staffing needs

🎯 Requirements

• A designated home workspace free of distractions • Reliable high speed home Internet connection (10Mbps Download, 5Mbps Upload) • Familiarity with computer hardware, software, operations, and common problems • Ability to learn new technologies and concepts quickly • Strong customer service, interpersonal, and communication skills • Previous education or professional certifications may be considered in lieu of work experience • Two-year college degree, with a concentration in Computer Science or related discipline, or equivalent work experience • Minimum of one year of experience in computer troubleshooting or a similar technical field • Ability to understand, speak, and write English • Strong organizational skills • Excellent computer skills • Ability to reason, analyze information and events, apply judgment, and solve routine and complex problems • Ability to sit for deskwork or type on a keyboard • Ability to hear and speak effectively • Ability to regularly lift 10 or fewer pounds

🏖️ Benefits

• Comprehensive benefits, including health insurance, retirement plans, and tuition assistance • Potential eligibility for benefits based on position and other factors

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