Technical Customer Care Specialist I – XTIME

Job not on LinkedIn

🔥 2 minutes ago

🇺🇸 United States – Remote

💵 $16 - $24 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Cox Enterprises

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1898

🚘 Automotive

📡 Telecommunications

🚗 Transport

💰 Seed Round on 2014-12

Automotive • Telecommunications • Transport

Cox Enterprises is a leading communications, media, and automotive services company with a mission to solve pressing challenges while building a more connected, mobile, and sustainable world. With over 125 years in business, Cox has invested over $1 billion in sustainable businesses and technology, generating $23 billion in revenue. The company comprises divisions like Cox Communications and Cox Automotive, which provide various B2B technology solutions and automotive services. Cox values innovation, inclusion, and the power of connection, aiming to foster a work environment where diverse voices are heard and respected. The company's commitment to sustainability and social impact is recognized by awards and certifications, such as being named a zero-waste business by Zero Waste USA.

📋 Description

• Provide technical customer support to ensure customer satisfaction with products and services • Engage customers to explain product/service capabilities and operations • Train customers in standard operational procedures and provide coaching/expertise to resolve technical and procedural difficulties • Liaise with product, service delivery, and other teams to address unanticipated issues • Work directly with clients via phone, email, chat, and other electronic communication methods • Resolve application and product issues • Handle routine customer questions relating to Xtime product usage • Provide technical support for Cox Automotive suite products through resolution • Leverage technical knowledge while adhering to quality assurance standards • Maintain expert-level knowledge of line-of-business processes and procedures • Accurately log customer information in the CRM tool • Facilitate communication with other departments to resolve client concerns • Communicate with key stakeholders to identify and resolve inquiries • Follow up to keep customers apprised of issue status

🎯 Requirements

• High School Diploma/GED • Generally, less than 2 years of experience • Ability to troubleshoot and document issues related to system performance and functionality • Excellent verbal and written communication skills • Strong problem-solving/troubleshooting skills • Strong interpersonal skills and attention to detail • Ability to accommodate extended hours, flexible work schedule, and work overtime as needed, including weekend hours • Ability to work independently as a team to deliver on individual and business goals • Must clear a pre-employment drug test • CRM case logging/Salesforce experience • Experience with interaction distribution systems such as Genesys Pure Cloud • Automotive industry knowledge • Currently authorized to work in the United States for any employer without current or future sponsorship • No OPT, CPT, STEM/OPT or visa sponsorship now or in future

🏖️ Benefits

• Minimum of sixteen hours of paid time off every month • Seven paid holidays throughout the calendar year • Bereavement leave • Time off to vote • Jury duty leave • Volunteer time off • Military leave • Parental leave • Health care insurance (medical, dental, vision) • Retirement planning (401(k)) • Sick leave • Flexible vacation/wellness days • PTO • Reasonable accommodations for qualified applicants or employees with disabilities

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