Customer Support Specialist – Integrations, Accounting

Job not on LinkedIn

🔥 0 minutes ago

🏄 California, New York – Remote

🏄 California – Remote 🗽 New York – Remote

💵 $90k - $110k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 21%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Miter

WebsiteLinkedInAll Job Openings

1 - 10 employees

☁️ SaaS

👥 HR Tech

🏗️ Construction

SaaS • HR Tech • Construction

Miter is the leading provider of HR, payroll, time-tracking, scheduling, and compliance software specifically designed for contractors in the construction industry. Their comprehensive platform offers solutions for onboarding, attracting, and retaining employees, managing construction payroll with prevailing wages and union rates, and ensuring compliance on public works projects. Miter's cloud-based tools enable simplified time-tracking, expense management, and workforce scheduling, enhancing productivity and efficiency for construction companies. The platform also integrates seamlessly with other systems, offering certified payroll and fringe benefit reports, job costing, and vendor management solutions. Contractors of all sizes rely on Miter to manage their teams, projects, and payments with precision and ease.

📋 Description

• Own integrations and accounting support cases across phone and email through resolution • Troubleshoot data movement between Miter and partner systems using sync logs and API errors • Reproduce issues and determine whether they are configuration problems, customer-data issues, partner-side problems, or product bugs • Resolve construction accounting scenarios involving GL and department mapping, job and cost code costing, labor burden and fringe allocation, multi-entity setups, and unsynchronized employees, jobs, or activities • Triage true defects to Engineering with reproductions, logs, and customer settings • Define proactive support motions and automate fixes or customer suggestions • Build accurate integration troubleshooting guides, saved replies, and knowledge base articles • Review escalations with Tier 1 and conduct accounting-system training • Support integration partners including Sage, Procore, and BuildOps • Identify customer patterns and convert them into bug reports, feature requests, and process improvements with Product and Engineering • Meet Resolution, SLA, and CSAT goals while maintaining quality

🎯 Requirements

• 2+ years of hands-on work with accounting or ERP systems • Real depth in at least one of: Sage Intacct, Sage 100 or 300 CRE, QuickBooks Online or Desktop, NetSuite, Acumatica, Viewpoint Vista or Spectrum, or Foundation • Working understanding of payroll accounting, including chart of accounts, GL mapping, journal entries, accruals, departments and classes, job costing, and payroll-to-ledger reconciliation • Technical troubleshooting skills, including reading error messages and sync logs and working with CSV imports and exports • Ability to maintain an organized support queue and manage customer expectations • Clear, warm written communication • Ability to create guides, playbooks, and knowledge base documentation • Comfort using AI tools and workflows • Empathetic, service-minded approach and curiosity about the construction industry • Construction accounting experience, ERP or payroll integration implementation, field and operations tool familiarity, payroll or benefits data-feed familiarity, and CPA/accounting-system certification are nice to have • Legally authorized to work in the United States

🏖️ Benefits

• Competitive salary, commission, and equity packages • Comprehensive medical, dental, FSA, and vision plans • Company-matched 401(k) contributions • Flexible PTO • Generous 16-week paid parental leave for all parents, including adoptive and foster parents • Annual educational allowance for external professional development • Snacks, coffee, lunch, and commuter benefits for in-office employees • Company-wide and team-specific off-sites • Remote work arrangement with travel a few times a year for onboarding and off-sites

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume