Customer Service Coordinator

Job not on LinkedIn

🔥 6 minutes ago

⚔️ Virginia – Remote

⚔️ Virginia – Remote

💵 $19 - $27 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Mary Washington Healthcare

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

🤝 Non-profit

💰 $3.6M Venture Round on 2013-09

Healthcare • Non-profit

Mary Washington Healthcare is an award-winning, non-profit regional healthcare system located in Fredericksburg, Virginia, dedicated to improving the health of the communities it serves. With over 125 years of history, it encompasses two hospitals, four emergency departments, and more than 65 outpatient healthcare facilities and wellness services. The organization focuses on a wide range of specialties, including behavioral health, cancer care, heart/vascular care, and more, with community leaders actively involved in guiding its mission.

📋 Description

• Market health services to customers through telephone inquiries • Facilitate information to area physicians, health systems, and community services • Answer online and telephone inquiries regarding physician information, community services, healthcare services, class registration, and Epic MyChart services • Manage incoming call flow, follow up on messages, and document appropriately • Maintain knowledge of organizational programs, services, and events • Route calls to triage nurses, program managers, and other providers • Refer inquiries to appropriate physicians or services according to program guidelines • Manage MyChart Help Desk inquiries, troubleshoot access and functionality concerns, and route customers to appropriate resources • Respond to consumer concerns received through the Epic MyChart portal • Liaise with physician referral database maintenance and provide physician updates to database teams • Produce and mail correspondence and packages to customers • Support customer registration for classes, screenings, and events • Accept and verify payments when needed and document registrations in Epic • Maintain current class schedules on the MWHC website • Initiate follow-up calls to selected patient populations after discharge regarding quality of care • Prepare and distribute system reports • Participate in continuing education activities • Perform other duties as assigned

🎯 Requirements

• High school diploma or GED equivalent, required • Basic phone interviewing and counseling skills, required • Strong working knowledge of computers; specifically, Word and Windows are required • Excellent verbal communication skills, required • Positive, enthusiastic and pleasant telephone voice, required • Basic typing (55 wpm), preferred • General knowledge of physician, health systems, and community health care services, preferred • Ability to sit and use arms and hands constantly (67–100% of workday) • Ability to stand, walk, bend, and squat occasionally (0–33% of workday) • Ability to lift, push, and pull up to 10 lbs. • Auditory and visual skills • Critical thinking and analytical skills • Ability to multitask • Ability to communicate effectively and collaborate with a multidisciplinary team • Potential risk of exposure to chemicals

🏖️ Benefits

• Continuing education activities • Reasonable accommodations for qualified individuals with a disability • Equitable and transparent compensation practices • Employment with a healthcare organization committed to nondiscrimination

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume