Customer Service Representative – Student Outreach

Job not on LinkedIn

🔥 1 minute ago

🐊 Florida, Illinois, +6 more states – Remote

🐊 Florida – Remote 🌽 Illinois – Remote 🌲 North Carolina – Remote 🏰 Missouri – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote ⚔️ Virginia – Remote 🧀 Wisconsin – Remote

💵 $17 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 4%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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IonTuition

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2008

📚 Education

💳 Fintech

☁️ SaaS

Education • Fintech • SaaS

IonTuition is a company that provides specialized services in managing student loans and improving student outcomes through innovative education technology. They focus on default aversion, enrollment management, and private loan servicing, utilizing leading technology to help colleges and universities effectively support their students. With a commitment to quality service and a track record of success, IonTuition serves over 3. 8 million students and aims to enhance student repayment options while reducing institutional costs.

📋 Description

• Manage inbound and outbound customer calls, chats, and texts while meeting productivity goals • Provide timely, accurate, and professional assistance on all inquiries • Document and update customer information in the CRM system • Follow escalation procedures and company policies to ensure resolution • Maintain compliance with all federal, state, and client requirements • Apply training materials effectively and share knowledge with team members • Meet or exceed all performance metrics and KPIs • Contact students on behalf of IonTuition's clients

🎯 Requirements

• Reliable internet connection • Ability to establish and maintain rapport through effective communication and timely follow-up with customers • Attention to detail • Ability to establish priorities and multi-task in a fast-paced and deadline driven environment • Self-starter with a great degree of internal motivation • Ability to operate and navigate various technical devices and systems • Ability to troubleshoot common computer issues • High school or equivalent • Must be authorized to work in the U.S.; IonTuition participates in E-Verify

🏖️ Benefits

• Medical Benefits through BCBS • Dental Benefits through DeltaDental • Vision Benefits through DeltaVision • Flexible Spending Account • Short and Long term disability • Life Insurance • 401(k) • Advancement opportunities • Work from home • Company provided equipment

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