Planning Specialist, Customer Experience

🔥 1 minute ago

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Rentokil Pest Control North America

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1930

🏥 Healthcare

📦 Logistics

👥 B2C

Healthcare • Logistics • B2C

Rentokil Pest Control North America is a company specializing in pest control services throughout North America. They offer solutions for both residential and commercial properties to manage and eliminate pests effectively. Known for their extensive expertise in pest management, Rentokil focuses on providing safe, effective, and environmentally responsible services to address pest issues, ranging from insects to rodents. Their comprehensive programs are designed to protect health, property, and the quality of the environment.

📋 Description

• Create route plans using work order data and route analysis software • Adjust territory plans to create effective and efficient daily and weekly tactical route plans for assigned branch locations • Perform data analysis of plans, resource availability, and territory • Maintain geographic codes, addresses, and customer information • Communicate routes within assigned territories to service personnel • Summarize and review plans daily with the Service Planning Supervisor • Create daily summary reports and provide them to the supervisor • Report metrics daily to the Service Planning Supervisor and Branch Managers/Technicians • Perform other duties as assigned • Collaborate with planning and scheduling leadership, branch and service managers, technicians, contact center colleagues, North America managers and colleagues, and key customers

🎯 Requirements

• Advanced knowledge of Routing and Scheduling software systems • Advanced knowledge of branch service department resources, territory structure, recurring-service planning, and schedule availability for unplanned demand • Verbal and written communication skills, including public speaking • Analytical skills and attention to detail • Advanced skills with MS Office applications: Word, Excel, Outlook, and PowerPoint • Ability to read, analyze, and interpret business documents, maintenance instructions, procedural manuals, and/or government regulations • Ability to manage multiple, repetitive tasks • Basic understanding of texting software or other software needed to accomplish this objective • Ability to effectively interact with co-workers and the public • Basic knowledge of company operating systems • Outstanding communication skills and ability to influence internal and external stakeholders • Ability to work under pressure with sound judgment and attention to detail • High school diploma or GED, or equivalent combination of education and/or experience in the service industry • 1–2 years of related experience as a dispatcher and/or customer service agent • Ability to move up to 10 pounds occasionally • Ability to sit for long periods while using office equipment • Ability to perform repetitive hand, wrist, and finger motions, including typing • Close visual acuity for detail-oriented activities, data analysis, computer-screen viewing, and reading • This company is a Drug Free workplace

🏖️ Benefits

• Benefits start Day 1 for full-time colleagues • Medical, Dental, Vision, Disability, and Life Insurance • 401(k) retirement plan with company-matching contributions • Vacation days and sick days • Company-paid holidays and floating holidays • Professional and personal growth opportunities • Training and development programs • Tuition reimbursement benefits for full-time colleagues • Multiple avenues to grow your career • Health, safety, and flexibility-focused company mindset • Performance incentives offered for many roles

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