Energy Efficiency Customer Support Specialist

🔥 0 minutes ago

🏈 Alabama, Idaho, +18 more states – Remote

🏈 Alabama – Remote 🥔 Idaho – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🦬 Montana – Remote 🌶️ New Mexico – Remote 🌲 North Carolina – Remote 🌾 North Dakota – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote

💵 $17 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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CLEAResult

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2003

💼 Consulting

🏥 Healthcare

📦 Logistics

💰 Private Equity Round on 2013-06

Consulting • Healthcare • Logistics

CLEAResult is North America's largest provider of energy efficiency, energy transition, and decarbonization solutions, aimed at reducing energy consumption and promoting sustainable practices. They offer a comprehensive suite of services and technologies including energy-efficient product marketplaces, greenhouse gas emission tracking, and strategic energy planning. Their mission is to create an environmentally sustainable world by collaborating with utilities, governments, and private businesses to implement impactful energy-saving measures. CLEAResult also educates and trains individuals in best practices for energy efficiency, supporting a transition from carbon-producing power to clean energy sources.

📋 Description

• Handle inbound contact center interactions with utility customers • Help customers save money and make their homes more energy efficient • Support multiple energy-efficiency programs using multiple platforms • Provide customer service, visit scheduling, customer enrollment, program offering education, technical support, online support, and/or status updates • Handle varied utility customer interactions requiring different types of service • Use verbatim scripts, talking points, and simple usage guides • Support chat/email interactions where applicable • Remain on the phone throughout the entirety of the scheduled shift • Track personal performance data and progress in real time

🎯 Requirements

• High School Diploma or GED (required) • Ability to type 35+ WPM • No attendance or punctuality concerns • Ability to thrive in an intensive environment, balancing customer support while navigating multiple platforms simultaneously • Minimum of 6 months of previous experience within a customer-facing environment required • Call Center experience in an inbound/outbound sales environment preferred • Sales-oriented with a focus on customer service satisfaction • Experience handling inbound or outbound voice calls • Ability to navigate scripts • Ability to support customers and tech inquiries • Comfort with a committed schedule with set lunches and breaks • Appreciation for goals and performance metrics • Internet speed meeting minimum standard: 10 Mbps upload / 20 Mbps download / 99% latency • Ability to hardwire internet directly to router • Dedicated home office space free of personal disruptions • Two power connections • Must be authorized to work in the country where the position is located without employer sponsorship or support • Successful hires must pass pre-employment checks • If applicable, meet all DOT qualification requirements and comply with applicable federal, state, and local transportation regulations

🏖️ Benefits

• Medical, Dental, and Vision Insurance • Company-paid health care concierge service • 401(k) with company match • Paid vacation, sick, personal and parental leave time • Paid Volunteer Time • Employee Recognition Program – convert recognition points into gift cards • Employee Assistance Program • Access to on-demand training courses • Company-provided laptop, software, and all necessary equipment • $65 / month internet stipend

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