Customer Care Representative – FSO, FWS

🔥 3 minutes ago

🌵 Arizona, Colorado, +25 more states – Remote

🌵 Arizona – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🦞 Maine – Remote 🦬 Montana – Remote 🌾 Nebraska – Remote 🌶️ New Mexico – Remote 🌾 North Dakota – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote 🍁 Vermont – Remote ⚔️ Virginia – Remote ⛰️ West Virginia – Remote 🦬 Wyoming – Remote

💵 $22 - $24 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Farmers Insurance

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🚘 Automotive

💼 Consulting

🏥 Healthcare

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Automotive • Consulting • Healthcare

Farmers Insurance is a U. S. -based insurance group that provides personal and commercial property & casualty insurance, life insurance, and financial services through a network of independently operated agencies. The company offers programs to build, buy, or work for agencies—providing training, coaching, and business support—and distributes products through multiple affiliated insurers and financial services entities across states.

📋 Description

• Deliver exceptional customer service while proactively seeking solutions within compliance and legal requirements • Communicate with customers and agents via phone, chats, and emails • Receive and respond to insurance-related inquiries • Resolve moderately complex issues regarding policy provisions and conditions • Evaluate and interpret policy information within prescribed authority limits • Access account information across multiple systems and platforms • Use product knowledge and compliance or legal requirements to make recommendations or decisions • Document customer interactions and outcomes thoroughly • Escalate unresolved issues for advanced support • Maintain knowledge of underwriting, policy guidelines, compliance, and legal updates • Help maintain current department knowledge resources • Identify customer concern trends and recommend process improvements • Partner with Policy Support, Claims, and Underwriting departments • Work with external vendors when needed to address customer needs • Support policy servicing for billing inquiries, quotes, policy changes, cancellations, vehicle updates, and insurance products

🎯 Requirements

• High School Diploma or equivalent required • Property and Casualty license will be required for this role; Farmers will help obtain it during training if needed • Minimum of 1-3 years customer service • 1 year of experience in call center environment or related field preferred • Experience providing customer support within a high-volume, complex environment preferred • Intermediate computer skills with ability to navigate multiple systems simultaneously • Ability to troubleshoot basic issues with headset, internet, and connectivity • Experience with Microsoft Office suite of tools preferred • Quiet, distraction-free remote work environment and high-speed internet • Ability to work an assigned, tightly regulated schedule • Ability to sit or stand for extended periods, up to a full work shift • Ability to continuously operate a computer for extended periods • Physical dexterity to use hands, arms, and shoulders repetitively to operate keyboard and office equipment

🏖️ Benefits

• Annual performance-based bonus potential up to 10% • 401(k) Plan • Generous PTO • Tuition Reimbursement • Paid Training • Medical • Dental • Vision • Health Savings and Flexible Spending Accounts • Life Insurance • Paid Time Off • Paid Parental Leave • Tuition Assistance • Instructor-led skills training, peer mentoring, and coaching • Farmers-paid Property and Casualty license training materials and exam attempts

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