Customer Care Representative

🔥 10 minutes ago

🇺🇸 United States – Remote

💵 $22 - $24 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Farmers Insurance

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🚘 Automotive

💼 Consulting

🏥 Healthcare

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Farmers Insurance is a U. S. -based insurance group that provides personal and commercial property & casualty insurance, life insurance, and financial services through a network of independently operated agencies. The company offers programs to build, buy, or work for agencies—providing training, coaching, and business support—and distributes products through multiple affiliated insurers and financial services entities across states.

📋 Description

• Serve as the first point of contact for customers and agents • Answer questions regarding coverage, rates, billing issues, and general policy reviews • Deliver exceptional customer service and seek solutions within compliance and legal requirements • Communicate via phone, chats, and emails while navigating multiple systems and platforms • Receive and respond to insurance-related inquiries • Resolve moderately complex issues regarding policy provisions and conditions • Evaluate and interpret policy information within prescribed authority limits • Access account information and make appropriate recommendations or decisions • Document customer interactions and outcomes thoroughly in the system • Escalate unresolved issues requiring advanced support • Maintain knowledge of underwriting, policy guidelines, compliance, and legal requirements • Help maintain current department knowledge resources • Identify customer concern trends and recommend process improvements to leadership • Partner with Policy Support, Claims, Underwriting, and external vendors to address customer needs • Adhere to assigned schedule and procedures for requesting time off

🎯 Requirements

• Minimum of 1-3 years customer service • 1 year of experience in call center environment, insurance or related field preferred • Experience providing customer support within a high-volume, complex environment preferred • Intermediate computer skills with ability to navigate multiple systems simultaneously • Ability to troubleshoot basic issues with equipment such as headset, internet, and connectivity • Experience with Microsoft Office suite of tools preferred • High School Diploma or equivalent required • Producer/Agent Property and Casualty license required for this role • Licensing exam must be obtained within a designated number of attempts or testing window in the state(s) in which the license is acquired • Ability to work any schedule within Monday-Friday 8:00am-9:00pm Local Time • Quiet, distraction-free work environment and high-speed internet • Ability to sit or stand for extended periods, continuously operate a computer, and perform repetitive keyboard and office-equipment use • Ability to occasionally lift and carry objects weighing 0-10 pounds

🏖️ Benefits

• Competitive benefits • Paid training through the University of Farmers • 401(k) Plan • Generous PTO • Tuition Reimbursement/Tuition Assistance • Medical insurance • Dental insurance • Vision insurance • Health Savings Accounts • Flexible Spending Accounts • Life Insurance • Paid Parental Leave • Annual performance-based bonus potential up to 10%

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