Customer Care Specialist – P&C Licensed

Job not on LinkedIn

🔥 3 minutes ago

🇺🇸 United States – Remote

💵 $60k - $62.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Coterie

WebsiteLinkedInAll Job Openings

11 - 50 employees

👥 B2C

🛍️ eCommerce

🛒 Retail

B2C • eCommerce • Retail

Coterie is a company dedicated to providing premium diapering solutions for modern parents. Their products are designed to offer supreme softness, high absorbency, and reduced risk of leaks, blowouts, and diaper rash. Coterie's offerings include various diapering options such as The Diaper and The Pant, along with wipes, to ensure both comfort for babies and peace of mind for parents. The company emphasizes safety, offering dermatologist-tested, hypoallergenic products made from apparel-grade materials. Coterie also provides the convenience of an Auto-Renew subscription service, allowing customers to receive regular deliveries and enjoy savings. The brand is recognized with several awards for its diapering solutions, underscoring its commitment to quality and innovation in baby care.

📋 Description

• Deliver timely, accurate, and professional support in a fast-paced call center environment • Answer customer questions through phone, email, forms, chat, voicemail, and other support channels • Respond to inbound customer care requests • Assist with basic policy changes, billing and payment questions, documentation requests, and account support • Handle general claims inquiries, claim status requests, first notice of loss submissions, and claims-related support • Collaborate with the Claims team on communication, escalation, and resolution of customer needs • Support customer satisfaction, policy servicing, account retention, first-contact resolution, and positive customer experiences • Document customer interactions, actions taken, next steps, and follow-up items accurately • Monitor assigned queues and respond within internal service-level expectations • Escalate complex, urgent, or sensitive issues to senior specialists, leads, or leadership • Participate in product, system, process, and compliance training • Build customer relationships by understanding needs, offering guidance, and delivering clear solutions • Support a positive, collaborative, service-focused team environment • Report system issues, access concerns, bugs, or workflow interruptions to Leads • Perform other duties as assigned

🎯 Requirements

• Active Property & Casualty Insurance License required • 2+ years of insurance sales support or other insurance-related service work • 3+ years of remote, call center, online service, or sales experience • Highly motivated and goal oriented • Strong time management and organizational skills • Punctual, reliable, and responsible • Exceptional interpersonal and client service skills • Detail oriented with superior organizational skills • Ability to collaborate with others and work as a team player • Ability to multitask in a fast-paced, evolving environment • Proficient in MS Office and related computer software • Excellent collaboration skills; self-motivated and willing to take initiative • Must be authorized to work in the United States without current or future visa sponsorship

🏖️ Benefits

• 100% remote • Health insurance through Aetna (100% of premiums paid) • Dental and vision insurance through Guardian (100% of premiums paid) • Basic life insurance (100% of premiums paid) • Flexible spending account (FSA) or health savings account (HSA) • 401K plan with up to 4% match and immediate vesting • Flexible PTO policy offering up to 4 weeks in the first 12 months; typically up to 5 weeks per calendar year thereafter • 12 company-paid holidays each year • Continuing education annual stipend

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