Central Support Specialist

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 22%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Medsien

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

⚕️ Healthcare Insurance

🤖 Artificial Intelligence

💰 $4.3M Seed Round on 2022-06

Healthcare • Healthcare Insurance • Artificial Intelligence

Medsien is a leading provider of remote care management solutions powered by artificial intelligence. It offers a comprehensive platform integrating various care management programs such as Chronic Care Management (CCM), Remote Patient Monitoring (RPM), Remote Therapeutic Monitoring (RTM), Principal Care Management (PCM), Transitional Care Management (TCM), and Annual Wellness Visits (AWV). By combining data from connected devices and electronic health records (EHRs), Medsien enhances patient engagement and outcomes through personalized and ongoing support. The platform is designed to streamline operations with features like automated tracking, reporting, and billing, and is supported by a dedicated team of certified care partners. Medsien supports diverse health organizations, including accountable care organizations, independent practices, hospitals, and community health centers, with scalable technology solutions aimed at improving patient care and reducing healthcare costs.

📋 Description

• Support day-to-day communications and operational needs. • Provide professional and timely assistance with general inquiries. • Coordinate requests with appropriate teams and resources. • Maintain accurate records and support follow-up as needed. • Assist with administrative tasks and internal coordination. • Identify concerns or opportunities for improvement and share them with the appropriate team. • Maintain confidentiality when handling sensitive information. • Take on additional responsibilities as organizational needs evolve. • Coordinate with sales, product, engineering, and operations teams to route requests and follow up until resolved.

🎯 Requirements

• A friendly, professional, and customer-focused approach. • Strong communication and listening skills. • Good judgment and a practical approach to problem-solving. • Organization, attention to detail, and consistent follow-through. • Flexibility when managing multiple priorities. • Reliability and a willingness to take ownership. • Comfort working independently and collaboratively. • Openness to learning new tools and processes. • Previous experience in customer service, administrative support, operations, healthcare, or a related field preferred. • Strong verbal and written communication skills. • Comfortable using computers and learning new systems. • Ability to manage tasks accurately and efficiently. • A positive attitude and commitment to providing dependable support.

🏖️ Benefits

• Competitive salary • Comprehensive medical, vision, and dental coverage • Generous tiered PTO policies • Remote work opportunity • High level of autonomy • Training, mentorship, and coaching from leadership

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