Customer Service Representative

🔥 1 minute ago

🌪️ Kansas – Remote

🌪️ Kansas – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 12%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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EML

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2001

💳 Fintech

🤝 B2B

💰 $6.8M Post-IPO Equity - EML Payments on 2013-08

Fintech • B2B

EML is a global payments technology company that provides secure, API-driven card and digital payment solutions for businesses and institutions. The company offers prepaid and reloadable cards, digital wallets, real-time payments, multi-currency and FX capabilities, and embedded payment APIs across industries such as banking, retail, payroll, government stimulus, and gaming. Operating in numerous countries with strong security and compliance controls, EML powers transaction flows and payouts for enterprise customers and partners.

📋 Description

• Answer a high volume of inbound calls and maintain a rapid response rate according to agreed Service Level Agreements (SLAs) • Make outbound calls to merchants, programs, or cardholders as needed • Professionally communicate in all formats, both internally and externally • Identify solutions to defuse customer frustration and minimize escalations to Team Leads and Managers whenever possible • Establish and maintain effective working relationships with customers and EML team members • Maintain regular, consistent, and professional attendance and punctuality • Translate documentation when bi/tri-lingual • Pursue personal development of professional skills and technical knowledge necessary for effective role performance • Perform other duties as assigned

🎯 Requirements

• Bachelor’s degree and/or 2 years of equivalent work experience • Proficiency with Microsoft Office products, especially Teams, Word, Excel, and PowerPoint • Proficiency with EML technology products, including Atlas and Cardspot • Excellent verbal, written, and active listening communication skills • Strong problem solving and confident decision-making skills • Diplomatic approach with tact, patience, courtesy, tolerance, and openness of mind • Knowledge of Customer Service procedures and solutions • Flexibility with schedules and deadlines • Able to work independently with minimal supervision and guidance • Maintain confidentiality of information, as appropriate • Perform detail-oriented work accurately with frequent interruptions • Open and adaptive to change • Supportive of department goals and priorities • Desire to drive improvements in team and customer efficiency • Offers are conditional on satisfactory pre-employment background screening, which may include a criminal record check

🏖️ Benefits

• 20 days' paid time off a year, plus 5 additional flex-time days once qualifying PTO has been used • Paid birthday leave • 2 paid volunteering days a year • Enhanced paid parental leave: 12 weeks for primary carers and 4 weeks for secondary carers • Medical and prescription cover through Meritain, with EML paying 90% of the premium, including $0 preventive care and telemedicine • Access to a Health Savings Account (HSA) through UMB • Dental and vision cover through Guardian, with EML paying around 75% of the premium • Employer-paid short-term disability (60% of salary) and long-term disability (60% of salary), with the long-term disability premium reimbursed by EML • Employer-paid basic life and AD&D insurance ($30,000), with voluntary cover available for you and your family • Support with one relevant professional membership a year

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