Client Support Specialist

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 ден34.7k / month

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 1%

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Stylitics

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2011

📣 Marketing

🛍️ eCommerce

🛒 Retail

💰 $80M Series C on 2022-03

Marketing • eCommerce • Retail

Stylitics is a company that specializes in providing advanced AI-driven solutions to inspire shoppers and enhance brand loyalty for retailers. They offer innovative services such as AI Styling, Visual Shopping, and personalized product recommendations that create inspirational commerce experiences. Their technology helps retailers deliver unique, engaging shopper journeys and stylish product bundling that boosts sales and customer loyalty. Stylitics partners with global retailers to elevate the shopper experience, facilitating personalized inspiration for millions of shoppers every month, and delivering significant ROI and increased conversion rates.

📋 Description

• Deliver an exceptional level of program support and contract execution for assigned accounts. • Complete assigned client tasks, including setup checklists, monitoring, priority lists, gallery setup and upkeep, and routine client requests. • Oversee style attribution of items and support internal taxonomy updates. • Execute image editing tasks shared with India Ops, and oversee quality and delivery for clients. • Receive, prioritize and complete assigned client requests in a timely manner. • Keep the Client Success team member informed of progress, completion and anything affecting delivery. • Raise questions, blockers and issues early, and flag matters requiring guidance or escalation. • Follow the direction set by Client Success for each account. • Follow established workflows, account-specific instructions and task priorities. • Maintain excellence in process, documentation, organization and delivery. • Collaborate with Client Success, the Content team, Delivery Operations and India Ops. • Work with the Client Support Manager on priorities, workload and capacity constraints.

🎯 Requirements

• Proficient in English. • Bachelor’s degree. • 0–2 years of experience supporting clients or within operations. • Ability to manage tasks with detailed requirements and meet tight deadlines. • Highly organized and detail-oriented, with the ability to manage multiple priorities. • Solution-oriented and analytics-minded, and proactive in supporting the team. • Experience within fashion or retail a plus. • Someone who sees themself working day to day in an environment and culture driven by our values.

🏖️ Benefits

• Health insurance options • Generous paid time off policies • Working with fun, hardworking, nice people who are committed to making a difference

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