Temporary Customer Service Professional I

Job not on LinkedIn

🔥 0 minutes ago

🥔 Idaho, North Dakota, +4 more states – Remote

🥔 Idaho – Remote 🌾 North Dakota – Remote 🌲 Oregon – Remote ❄️ Minnesota – Remote ⛷️ Utah – Remote ☕ Washington – Remote

💵 $19 - $22 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Cambia Health Solutions

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🏥 Healthcare

⚕️ Healthcare Insurance

🤝 Non-profit

Healthcare • Healthcare Insurance • Non-profit

Cambia Health Solutions is a nonprofit, mission-driven healthcare company based in Portland, Oregon, that operates consumer-focused health care and health insurance businesses and invests in health innovation. It serves as the parent organization for the Regence family of health plans and runs initiatives and subsidiaries focused on improving care delivery, providing insurance products, and developing digital health tools and services.

📋 Description

• Serve as a guide and advocate for callers • Answer questions about benefits, claims and eligibility • Handle incoming calls on recorded lines from providers, members and current or potential subscribers • Research and resolve questions and complex issues • Provide accurate, compliant and professional information • Tailor communications to callers’ needs • Identify and address potentially difficult issues proactively • Prioritize caller satisfaction while representing Cambia’s mission and values • Collaborate with teams and improve skills through feedback and learning

🎯 Requirements

• High school diploma or equivalent • 6 months of customer service call center experience; or 6 months of customer service experience in insurance, retail, banking, hospital, medical office or similar industry with extensive customer contact; or equivalent combination of education and experience • Proficient PC skills and ability to navigate multiple applications while on calls • Ability to apply mathematical concepts and calculations • Ability to handle sensitive and confidential information with discretion • Knowledge of medical terminology and coding preferred • Experience with AI tools and technologies highly desired • May be required to work overtime and outside normal hours • High-speed internet connection required • Private, distraction-free workspace required • Wired internet connection (not satellite or cellular), with minimum upload speed of 5Mb and download speed of 10Mb for work-from-home option • Access to a personal mobile device for MFA setup • Background check required

🏖️ Benefits

• Competitive pay • Career growth opportunities • Flexible and remote work options • Work from home options • Employee resource groups • Cambia-supported community outreach programs • Personal mobile device access for MFA setup (required equipment/access support)

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