Email Support Specialist

🔥 2 minutes ago

🇺🇸 United States – Remote

💵 $51.7k - $66.8k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 7%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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INVICTA SOFTWARE

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2014

🔒 Cybersecurity

☁️ SaaS

🏢 Enterprise

Cybersecurity • SaaS • Enterprise

INVICTA SOFTWARE is a company offering a modular, fully integrated Security Operations (SecOps) platform that consolidates endpoint management, IT service management, and cybersecurity into a single centralized solution. Its product suite—Invicta ONE, Invicta DESK and Invicta GUARD—provides AI-driven threat detection and automated orchestration to surface intelligence, alert, and remediate issues across IT, security and operations. The company primarily sells its SaaS platform through channel partners to organizations such as schools and enterprise customers.

📋 Description

• Deliver prompt, clear, and accurate email support to customers • Resolve customer issues efficiently while maintaining a positive customer experience • Collaborate with internal teams to escalate and resolve complex cases • Contribute to continuous improvement of support processes and knowledge base • Respond to customer emails with professionalism, clarity, and empathy • Diagnose and troubleshoot customer issues related to software products • Document interactions and update customer records accurately in the support system • Escalate unresolved or complex issues to appropriate teams promptly • Maintain up-to-date knowledge of product features, updates, and policies • Identify trends in customer feedback to assist in improving product and service quality • Meet or exceed individual and team performance goals for response time and customer satisfaction

🎯 Requirements

• Proven experience in email-based customer support or a related role • Excellent written communication skills with strong attention to detail • Ability to manage multiple inquiries efficiently and prioritize tasks • Familiarity with CRM or ticketing systems is a plus • Strong problem-solving skills and the ability to work independently • Comfortable working remotely with reliable internet connectivity • Customer-focused mindset with patience and empathy • High school diploma or equivalent • Experience in software support or technology-related customer service is advantageous • Proficiency in English (US) with excellent grammar and spelling • Basic technical aptitude and ability to learn new software quickly • Must be a resident of United States

🏖️ Benefits

• Flexible remote work environment supporting work-life balance • Competitive compensation package • Opportunities for professional growth and skills development • Collaborative and inclusive company culture • Access to modern tools and resources to support your success

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