Customer Care Specialist

Job not on LinkedIn

🔥 3 minutes ago

🐊 Florida, Kentucky, +6 more states – Remote

🐊 Florida – Remote 🐎 Kentucky – Remote 🌲 North Carolina – Remote 🚗 Michigan – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote ⚔️ Virginia – Remote 🍑 Georgia – Remote

💵 $38k - $40k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Amplity Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Amplity Health is a global contract sales and commercial organization partnering with pharmaceutical and biotechnology companies to provide tailored outsourced programs and communications throughout a drug's life cycle. They specialize in scientific stakeholder engagement and go-to-market strategies by emphasizing person-to-person interactions with physicians, patients, payers, community organizations, and life science executives. Amplity manages and employs stakeholder-facing professionals globally to ensure that more patients gain access to the best medicines. Their expertise includes oncology, rare diseases, and specialty therapies, with a focus on precision medicine solutions. Amplity's services extend to medical communications, market access, commercial sales, and providing real-time insights through proprietary AI-powered technology to enhance stakeholder engagement.

📋 Description

• Provide customer service support for patient inquiries through phone, email, direct mail, and other channels • Maintain excellent quality standards and adhere to approved materials and guidelines • Accurately collect required information and capture it in specific program databases • Answer product questions using approved FAQs and discussion guides • Communicate empathetically and help callers understand medical terminology as needed • Identify and process potential Adverse Events and Technical Complaints according to Working Practice Documents • Follow privacy/security procedures, company policies, and Standard Operating and Working Procedures • Perform administrative and other non-telecommunication duties as needed • Identify and triage customer escalations through resolution, collaborating with other functions for compliant solutions

🎯 Requirements

• BA/BS degree or relevant work experience • Customer service-related experience • Expert level typist • May be required to submit and maintain credentials, such as training, vaccinations, and other job-related documentation, to gain access to hospitals or healthcare providers • May be required to apply for and obtain a representative license in certain jurisdictions or hospital systems

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