Supervisor, Customer Service

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $55k - $60k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Evolent

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

⚕️ Healthcare Insurance

🏥 Healthcare

☁️ SaaS

Healthcare Insurance • Healthcare • SaaS

Evolent is a healthcare company focused on improving care outcomes through its comprehensive management solutions across multiple medical specialties. They aim to enhance the patient care journey by offering coordinated services in areas like oncology, cardiology, musculoskeletal disorders, and primary care, while ensuring high-quality treatment pathways and cost management. Evolent believes every person deserves quality care, striving to align treatment guidelines and innovative approaches to meet patient needs effectively.

📋 Description

• Supervise, mentor, and develop a team of contact center representatives • Conduct performance evaluations, provide feedback, and address performance issues • Oversee training and development programs • Monitor daily contact center operations for service-level and quality-standard adherence • Implement and manage processes for efficient prior authorization request handling • Analyze call metrics and performance indicators • Identify improvement areas and implement corrective actions • Ensure exceptional service to providers, members, and clients • Manage escalated issues and complex cases • Collaborate with departments to improve the prior authorization process • Develop and enforce procedures that improve authorization accuracy and speed • Prepare and present reports on team performance, service metrics, and operational issues to senior management • Use data and feedback to optimize contact center performance

🎯 Requirements

• Associate degree or higher in Business Administration, Healthcare Management, or related field preferred • Minimum of 3-5 years of experience in a contact center environment • At least 2 years in a supervisory role • Experience in healthcare, insurance, or prior authorization services highly desirable • Strong leadership and team management skills • Excellent communication and interpersonal abilities • Proficiency in contact center software and CRM systems • Strong analytical and problem-solving skills • Ability to handle high-pressure situations and maintain a positive attitude • Ability to work flexible hours if needed • Commitment to confidentiality and healthcare compliance regulations • Government-issued photo ID required for identity verification • Comprehensive background check required • In-person I-9 verification required • May be subject to drug screening prior to employment • High-speed internet over 10 Mbps at home • Ability to plug directly into the home internet router for call center work • Artificial intelligence tools prohibited during interviews

🏖️ Benefits

• Work/life balance • Flexible work arrangements • Autonomy in work • Health insurance benefits for qualifying employees • Equal opportunity employment • Reasonable accommodation support

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