Customer Service Supervisor

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $51.7k - $86.1k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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The Cigna Group

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

🛡️ Insurance

Healthcare • Insurance

The Cigna Group is a global health services company that provides medical, dental, pharmacy, behavioral and supplemental insurance products and benefits to individuals, families, employers, brokers, providers and Medicare beneficiaries. It offers employer-sponsored group plans, individual and family plans (including Open Enrollment offerings), Medicare, international health insurance covering more than 200 countries, and digital member services through the myCigna platform (including telehealth and claims management). Its products are delivered through operating subsidiaries such as Cigna Health and Life Insurance Company and other regional affiliates.

📋 Description

• Lead and support a team of 20+ virtual customer service representatives to meet quality, service, and productivity goals • Conduct proactive call monitoring and data analysis to detect emerging service issues and trends • Coach employees through regular feedback, performance discussions, and development opportunities • Manage daily workflow and assign work based on business needs • Handle escalated customer issues and support timely, effective resolutions • Partner with other teams to improve the patient, prescriber, and client experience • Identify opportunities to improve processes and team performance • Support the hiring, training, and onboarding of new team members • Create a positive team environment that promotes accountability, collaboration, and strong performance

🎯 Requirements

• High School Diploma or GED required • Bachelor’s degree preferred • 2+ years of frontline leadership or supervisory experience preferred • Experience in pharmacy benefit management (PBM), specialty medications, healthcare, or a related industry preferred • Strong communication and people leadership skills • Ability to coach, develop, and provide clear feedback to employees • Strong problem-solving skills and ability to make sound decisions • Ability to handle difficult conversations professionally • Ability to work well with leaders and other departments to solve customer and business issues • Strong computer skills, including Microsoft Office and Excel • Ability to adapt to changing priorities in a fast-paced environment • Must be able to work a regular shift within the department's hours of operation: Sunday through Saturday, 7:00 a.m. to 12:00 a.m. EST • If working at home occasionally or permanently, cable broadband or fiber optic internet service with at least 10Mbps download/5Mbps upload is required

🏖️ Benefits

• Annual bonus plan eligibility • Medical insurance • Vision insurance • Dental insurance • Well-being and behavioral health programs • 401(k) • Company-paid life insurance • Tuition reimbursement • Minimum of 18 days of paid time off per year • Paid holidays • Leaves of absence

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