Customer Support Specialist

Job not on LinkedIn

🔥 13 minutes ago

🇺🇸 United States – Remote

💵 $25 - $27 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 1%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Synack, Inc.

WebsiteLinkedInAll Job Openings

201 - 500 employees

🔒 Cybersecurity

📋 Compliance

☁️ SaaS

Cybersecurity • Compliance • SaaS

Synack, Inc. is the premier security testing platform harnessing a vetted community of the world’s most talented security researchers to deliver continuous penetration testing and vulnerability management. The company helps customers build and augment their security testing capabilities and capacity to deliver transformational results that surpass traditional pentesting methods. Synack is committed to reducing cybersecurity risk for its customers by bridging the cybersecurity talent gap and providing on-demand access to a trusted network of researchers in a secure environment, all on one platform.

📋 Description

• Support execution of client assessment deliverables, including reporting, configurations, scheduling, and related details • Troubleshoot issues reported by clients, internal teams, and Synack Red Team members • Monitor support queues and ensure timely resolution of inquiries and issues • Monitor service level objectives across a broad client portfolio and make timely decisions to support successful assessments • Escalate issues and partner with technical teams for resolution • Provide rotating coverage for holidays, public holidays, and bank holidays

🎯 Requirements

• 1-2 years’ experience in a customer support function ideal; opportunity to grow in a support role • Strong troubleshooting and problem-solving skills • Proactive mindset and readiness to take initiative on tasks • Communication and organizational skills • Collaboration skills to work across technical teams, relationship managers, and related teams • Strong attention to detail and ability to move fast and multitask • Prior use of customer support and issue management systems/tools such as Zendesk, Jira, and/or Salesforce a plus • Knowledge of vulnerability management (CVE, CISA, CVSS) a plus • Familiarity with common networking protocols and configuration, cloud-hosted configurations, scripting, and SQL queries a plus • Must be a US citizen • Must operate within the Mountain or Pacific Time Zone • Required to cover one weekend day every week; schedule will be Tuesday–Saturday or Sunday–Thursday

🏖️ Benefits

• Compensation package may include equity and benefits • Rotating coverage for holidays/public holidays/bank holidays

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