Customer Care Representative

🔥 1 minute ago

🐊 Florida, Iowa, +15 more states – Remote

🐊 Florida – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🦬 Montana – Remote 🌾 Nebraska – Remote 🌲 North Carolina – Remote 🌾 North Dakota – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🚗 Michigan – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote

💵 $22 - $24 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Farmers Insurance

WebsiteLinkedInAll Job Openings

10,000+ employees

🚘 Automotive

💼 Consulting

🏥 Healthcare

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Automotive • Consulting • Healthcare

Farmers Insurance is a U. S. -based insurance group that provides personal and commercial property & casualty insurance, life insurance, and financial services through a network of independently operated agencies. The company offers programs to build, buy, or work for agencies—providing training, coaching, and business support—and distributes products through multiple affiliated insurers and financial services entities across states.

📋 Description

• Deliver exceptional customer service while proactively seeking solutions within compliance and legal requirements • Communicate with customers and agents via phone, chats, and emails while navigating multiple systems and platforms • Receive and respond to inquiries related to insurance matters • Resolve moderately complex issues regarding policy provisions and conditions • Evaluate and interpret policy information within prescribed authority limits • Access account information and communicate using multiple systems • Make appropriate recommendations or decisions using account information, product knowledge, and compliance or legal requirements • Document customer interactions and outcomes thoroughly in the system • Escalate unresolved issues requiring advanced support • Build knowledge through self-directed learning and stay informed about underwriting, policy, compliance, and legal updates • Help maintain department knowledge resources • Identify customer trends or patterns and recommend process improvements to leadership • Partner with Policy Support, Claims, Underwriting, and external vendors to address customer needs • Adhere to assigned schedule and procedures for requesting time off • Complete approximately 8-10 weeks of paid University of Farmers training

🎯 Requirements

• Minimum of 1-3 years customer service • 1 year of experience in call center environment or related field preferred • Experience providing customer support within a high-volume, complex environment preferred • Intermediate computer skills with ability to navigate multiple systems simultaneously • Able to troubleshoot basic issues with equipment such as headset, internet, and connectivity • Experience with Microsoft Office suite of tools preferred • High School Diploma or equivalent required • Property and Casualty license will be required for this role • Quiet, distraction free environment and high-speed internet • Ability to work the assigned schedule • Pursuant to 18 U.S.C. Section 1033, no conviction for a criminal felony involving dishonesty or a breach of trust without prior written consent from the state Department of Insurance

🏖️ Benefits

• Annual performance-based bonus potential up to 10% • 401(k) Plan • Generous PTO • Tuition Reimbursement • Paid Training • Medical • Dental • Vision • Health Savings and Flexible Spending Accounts • Life Insurance • Paid Time Off • Paid Parental Leave • Tuition Assistance

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