Client Support Specialist

Job not on LinkedIn

🔥 2 minutes ago

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 11%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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HIP Creative

WebsiteLinkedInAll Job Openings

1 - 10 employees

🏥 Healthcare

💼 Consulting

📣 Marketing

Healthcare • Consulting • Marketing

HIP Creative is a growth partner for orthodontic practices, specializing in transforming prospects into profit through comprehensive marketing, software, and training solutions. The company helps orthodontists build bigger practices and powerful brands by not only generating leads but also equipping teams to convert more leads into paying patients. Their proprietary PARF™ framework powers the fastest-growing orthodontic practices by focusing on marketing, software, and training. HIP Creative offers customized advertising solutions, automated follow-up systems, transparent revenue tracking, and reputation management to help orthodontic practices achieve exponential growth and sustainable success. The company has built long-term relationships with many orthodontists, supporting their growth with innovative ideas and tools tailored to the orthodontic market.

📋 Description

• Own support requests from intake through verified resolution, including diagnosis, execution, outcome confirmation, and written close-out • Handle transactional partner work such as user and team member changes, phone and call-connect issues, lead notification routing, and access changes • Configure and troubleshoot PracticeBeacon, including workflows, triggers, forms, pipelines, phone setup, and 10DLC/A2P registration • Diagnose broken automations and integrations, including call tracking, Google, Meta, and reporting connections • Review and approve automated output before it reaches partners, including review responses, patient lists, and report errors • Confirm scheduled automation ran successfully • Deliver reactivation, review, and reputation campaigns, QR codes, and campaign landing page requests on committed dates and own their outcomes • Triage web and design requests, submit complete requests, track them through web and design teams, QA results, and confirm completion • Communicate directly with partners while keeping Practice Growth Advisors copied • Proactively share status, blockers, ownership, and expected resolution dates • Maintain accurate data flow between PracticeBeacon, AgencyAnalytics, and internal dashboards; fix discrepancies at the source • Surface recurring failures to the Product team and propose additional automation • Document new fixes and setup paths as reusable SOPs

🎯 Requirements

• 2+ years supporting a CRM, marketing platform, or SaaS product in an agency or customer-facing role • Hands-on HighLevel/GoHighLevel experience, including workflows, automations, forms, triggers, pipelines, phone and messaging registration; this is required • Working knowledge of ClickUp, AgencyAnalytics, Google and Meta business platforms, and call tracking • Integration and API literacy preferred • Excellent written communication, with strong attention to detail and organization • Proven ability to manage a queue against service levels with prompt, consistent responses • Experience supporting internal teams as well as external customers • Orthodontic or dental practice operations exposure preferred • Reliable high-speed internet and a dedicated, distraction-free remote workspace • Must be located in the US • Ability to work 8 am–5 pm CST, Monday to Friday

🏖️ Benefits

• 401(k) matching • Dental Insurance • Health Insurance • Vision Insurance • Life Insurance • PTO eligibility after 90 days of hire (10 vacation days the first year of service, unlimited PTO starting year two, flexible partial days, and sick/ personal days) • Remote position • 8 am- 5 pm CST Monday to Friday

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