Bilingual Customer Service Representative – Broker Services, English/Spanish

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🔥 1 minute ago

🏈 Alabama, Connecticut, +31 more states – Remote

🏈 Alabama – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🦞 Maine – Remote 🦬 Montana – Remote 🌾 Nebraska – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote 🍁 Vermont – Remote ⚔️ Virginia – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote 🍑 Georgia – Remote

💵 $17 - $34 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CVS Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1963

🏥 Healthcare

⚕️ Healthcare Insurance

🛒 Retail

Healthcare • Healthcare Insurance • Retail

CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.

📋 Description

• Provide professional and accurate customer support in English and Spanish for routine and complex inquiries • Research and resolve customer issues • Educate customers on applicable plans, policies, procedures, tools, and resources • Document customer interactions • Coordinate with appropriate teams when additional review is required • Handle inbound brokerage inquiries related to application status, contracting, appointments, certifications, commissions, and producer eligibility • Process Medicare contracts and appointments • Verify certifications • Review commission inquiries • Perform data entry • Assist with credentialing and recredentialing questions • Support background check review and documentation

🎯 Requirements

• Bilingual proficiency in English and Spanish, with the ability to communicate effectively with customers in both languages • Must be located in either Eastern or Central Time Zone • Strong verbal and written communication skills with a customer-focused and empathetic approach • Strong research, problem-solving, and analytical skills • Ability to navigate multiple systems, applications, and resources simultaneously • Strong attention to detail and accuracy when processing contracts, appointments, certifications, commissions, and producer information • Ability to understand and apply established policies, procedures, and regulatory requirements • Strong data entry and documentation skills • Ability to manage multiple priorities in a fast-paced service environment • Demonstrated accountability and ownership in researching and resolving customer inquiries • High school diploma or equivalent (GED) required

🏖️ Benefits

• Medical coverage • Dental coverage • Vision coverage • Paid time off • Retirement savings options • Wellness programs • Other resources supporting physical, emotional, and financial well-being, based on eligibility

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