Customer Service Specialist, Bilingual Spanish Preferred

🔥 1 hour ago

🐊 Florida, Georgia – Remote

🐊 Florida – Remote 🍑 Georgia – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

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Ameris Bank

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🛡️ Insurance

💼 Consulting

📦 Logistics

💰 $5.6M Post-IPO Equity - Ameris Bank on 2018-01

Insurance • Consulting • Logistics

Ameris Bank is a regional financial institution serving consumers, small businesses, and commercial clients across the Southeast and Mid-Atlantic. It offers retail banking products (checking, savings, CDs, IRAs), mortgages and home lending programs, personal and business loans and lines of credit, commercial lending and treasury services, merchant services, and wealth/insurance solutions, along with digital banking, mobile apps, fraud prevention, and online account opening. Ameris operates full-service branches in several Southeastern states and mortgage-only locations across additional Mid-Atlantic states.

📋 Description

• Provide prompt, efficient, accurate and professional service to customers and prospective customers • Focus on customer retention and satisfaction • Assist consumer and commercial customers with account information, problems, concerns, account maintenance and general questions • Adhere to Bank Secrecy Act requirements and organizational policies and procedures • Provide professional customer service across all communications • Research and answer customer inquiries and fulfill service requests • Maintain knowledge of banking products, programs, services and promotions • Understand root causes of customer service issues and resolve routine issues, involving supervisors for complex matters • Deliver service to callers in multiple queues • Handle account service and maintenance requests efficiently and accurately • Maintain accurate call documentation • Identify customer needs and offer appropriate bank products and services • Perform other projects and duties as assigned

🎯 Requirements

• Computer and Microsoft Office proficiency • Able to effectively and persuasively express self, using language and grammar in a professional manner • Able to plan, organize and prioritize tasks • Highly motivated team-player with ability to develop and maintain collaborative relationships • Able to analyze and record detailed information • Thorough knowledge of banking policies, procedures, products and services • Demonstrated commitment to quality customer service and ability to meet or exceed service goals • Able to provide a high level of interactive service to others, building relationships and addressing identified needs • Able to research, analyze, identify viable options, draw sound conclusions, present findings and make thoughtful recommendations • 1 or more years of customer service or call center experience preferred • 1 or more years of experience in financial services or a related industry preferred • High school diploma or GED required • Bachelor's degree preferred or equivalent education and related training or experience required • Bilingual Spanish preferred

🏖️ Benefits

• Medical, Dental and Vision Insurance • Life Insurance provided at no additional cost to employees • Accidental Death & Dismemberment Coverage • Long-Term Disability Coverage • Paid Sick and Vacation Leave • 11 Holidays • Volunteer/Service Day • Employee Stock Purchase Plan • 401(k) Retirement Plan • Ameris Bank matches 50% of your first 8% of contributions to the plan • Flexible Spending Accounts • Health Savings Account • Health Reimbursement Arrangement • Supplemental Life & Other Insurance Plans • Identity Theft Protection • Pet Insurance • Legal Insurance • Employee Assistance Program • Employee Advocacy Program • Tickets at Work (Entertainment discounts for Ameris Bank Employees) • AT&T Employee Discount • Wellness Discounts for Medical Premiums and Other Rewards • Employee Referral Incentive • Education Assistance • Employee Resource Groups • Free Interest Checking • Free Safe Deposit Box • Free Money Orders, Travelers’ Checks and Cashier Checks • Discount on Mortgage Origination Fee • Free Online Banking and Free Unlimited Online Bill Payment • Employee Banking Perks

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