Product Support Specialist

🔥 1 hour ago

🇺🇸 United States – Remote

💵 $21 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Dutchie

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

🛡️ Insurance

📦 Logistics

Consulting • Insurance • Logistics

Dutchie is a leading cannabis technology platform in North America, offering a comprehensive suite of solutions for cannabis dispensaries. The company provides tools like dispensary point of sale (POS) systems, e-commerce solutions, marketing and loyalty programs, payments integration, delivery management, and inventory management. Dutchie's platform is designed to enhance the cannabis shopping experience through features like SEO capabilities, personalized marketing, modernized e-commerce, and robust compliance tools to meet intense regulatory needs. With integrations to over 100 tech partners, Dutchie supports seamless operations for retailers, cultivators, and brands of any size, processing over $22 billion in annual transaction volume and facilitating 1 million daily transactions. Dutchie is committed to innovation, data privacy, and empowering cannabis businesses with reliable, user-friendly, and scalable technology.

📋 Description

• Become an expert in the Dutchie ECommerce platform, supporting all legal cannabis markets • Assist dispensary and consumer customers across email, phone, and live chat • Troubleshoot hardware and software while managing multiple issues simultaneously • Test solutions for emerging issues and contribute to knowledge sharing across teams • Provide product feedback for future platform development • Provide technical escalation support and in-the-moment solutions to complex customer challenges • Work within hours of operation: 5am–6pm PST Monday–Friday and 6am–6pm PST Saturday–Sunday

🎯 Requirements

• 1+ years in a customer support role with a knack for problem-solving • Exceptional written and verbal communication skills • Proficiency in web-based software, CRMs, and Google Suite • Flexibility to work evenings, weekends, and holidays as needed • Open availability for evenings, weekends, and holidays • Experience in the legal cannabis market or customer support team (bonus) • Familiarity with the Dutchie platform (bonus) • Familiarity with Zendesk, Salesforce, Slack, and Zoom (bonus)

🏖️ Benefits

• Medical coverage • Dental coverage • Vision coverage • Stock options for all employees • Office stipend to set up your space • Vacation days • Sick days • Opportunities for advancement

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