Senior Associate, Client Support Services

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

📁 Client Services

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

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BetaNXT

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2022

💳 Fintech

🤝 B2B

💸 Finance

Fintech • B2B • Finance

BetaNXT is a company that powers the next generation of connected wealth management solutions, focusing on seamless integration of financial services. They provide a comprehensive platform that enhances trading workflows, asset servicing, and investor communication, leveraging innovative solutions such as their cloud-based DataXChange for real-time data management. BetaNXT aims to transform the investment ecosystem by delivering efficient, cost-effective solutions that cater to the needs of wealth management firms and their clients.

📋 Description

• Support assigned daily activities across the trade lifecycle for equities, fixed income, and options • Monitor and support FIX connectivity, including session checks, log review, and message troubleshooting • Assist with client onboarding, certification, and testing for FIX connections, working under guidance for more complex setups • Troubleshoot order and execution flow issues across internal and external systems • Support CAT and FINRA reporting processes through assigned reviews, reconciliations, and issue follow-up • Investigate connectivity issues involving network circuits, latency, and routing • Partner with network teams on circuit migrations, failovers, and incident resolution • Serve as a day-to-day contact for assigned client issues related to trade processing, FIX connectivity, and reporting • Communicate updates to technical and business stakeholders • Escalate complex issues to more senior team members as appropriate

🎯 Requirements

• Often a minimum of 3 to 5 years of relevant experience in trade support, trading operations, or a related capital markets environment • Working understanding of the trade lifecycle across equities, fixed income, and options • Experience in broker-dealer or capital market environments • Hands-on experience with FIX protocol, including session connectivity, message flows, and troubleshooting • Working knowledge of Linux/Unix systems and networking fundamentals • Experience supporting incident management, issue documentation, and root cause follow-up • Excellent communication and stakeholder management skills • Preferred: Exposure to Mainframe technologies, including navigating Mainframe online environments for job monitoring, data lookup, and issue triage • Preferred: Familiarity with TSO/ISPF commands