Technical Operations Specialist – Tech Ops

Job not on LinkedIn

🔥 3 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

🚫👨‍🎓 No degree required

👻 Ghost score 15%

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BetterRX

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2012

🏥 Healthcare

💊 Pharmaceuticals

☁️ SaaS

💰 Private Equity Round on 2025-07

Healthcare • Pharmaceuticals • SaaS

BetterRX is a hospice-focused medication management company that provides a SaaS platform and coordinated pharmacy network to eliminate medication delays, improve nurse workflows, and control per-patient-day pharmacy spend. The platform centralizes ordering, approvals, prescribing, and reporting; offers real-time pricing and formulary guidance (BetterRX Guardrails™); integrates with major EMRs; and supports hospice and home health field operations (BetterVisit GPS). BetterRX also operates a tailored pharmacy alliance with pass-through pricing, provides 24/7 clinical and technical support, onboarding and education, and reports outcomes such as 5–6 hours saved per nurse per week and documented pharmacy cost savings for customers.

📋 Description

• Configure, troubleshoot, and optimize EMR integrations and related services • Orchestrate successful integration connectivity 2-4 weeks prior to client go-lives • Serve as the primary contact for new clients throughout the integration setup process • Lead education efforts and adoption of integration practices • Provide exceptional customer service • Identify and resolve data exchange issues between partners and BetterRX • Escalate issues to partners or Development as appropriate for permanent fixes • Provide Tier 2 support for inbound client questions and reported issues across all accounts • Stay up-to-date with industry trends and technologies related to EMR partner integrations • Apply new knowledge to improve existing processes and software • Identify integration process improvement opportunities to drive efficiency and scalability • Contribute to meeting and exceeding Support team KPIs

🎯 Requirements

• Experience troubleshooting API integrations by tracing requests and examining logs across multiple systems • Comfortable composing and executing API requests using Postman or similar tools (e.g., Insomnia, curl) • Ability to read and interpret common data-exchange formats, including JSON, XML, HL7, and FHIR is a plus • Familiarity with PHP and/or JavaScript is a plus • Experience working directly with external integration partners, communicating clearly and managing expectations with tact • Working knowledge of relational databases, including the ability to write basic SQL queries • Ability to manage up to 15 integration onboardings simultaneously • Energetic, organized, and detail-oriented with meticulous follow-up and excellent communication skills (written and verbal) • Comfortable speaking in front of clients and easily approachable • Technical aptitude to simplify and concisely educate clients about software capabilities, integration capabilities and practices • Professional and calm in working with difficult or upset clients • Self-driven and motivated with a desire to succeed in a fast-paced, changing environment • Proficient with MS Office (e.g., Word, Excel, PowerPoint, etc.) and CRM (e.g., HubSpot) for documentation and reporting needs • Ability to work 100% remote • Ability to work M-F 10 am - 7 pm ET or 11 am - 8 pm ET • 2-4 years client-facing technical support • BS Degree or equivalent experience preferred

🏖️ Benefits

• 100% Remote Environment • Medical, Dental, Vision, Accidental • Company paid: Short Term Disability, Long Term Disability and Life Insurance • 401k Match after 1 year of tenure (4%) • 3 weeks of PTO • 5 Wellness Days • Closed for 15 Holidays • Ability to travel for internal company summits (twice annually)

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