Support Account Manager

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Betterworks

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2013

👥 HR Tech

☁️ SaaS

🤝 B2B

HR Tech • SaaS • B2B

Betterworks is a cloud-based performance management and goals platform used by organizations to set, track, and align employee objectives (including OKRs), run continuous performance reviews, and improve goal visibility across teams. It is delivered as a SaaS product for HR and people-operations teams and is targeted at business customers (enterprises and mid-market companies).

📋 Description

• Own the dedicated product support relationship for assigned customers, collaborating with the Customer Success team • Manage the ongoing product support relationship for up to 5 Betterworks customers throughout their lifecycle • Drive adoption, product usage, technical maturity, and customer value • Act as the primary point of contact for product support issues • Collaborate with Product, Engineering, and Program Architects to resolve challenges and refine customer configurations • Provide expert product-functionality support, recommend solutions, and escalate complex issues • Manage the customer support queue with timely and prioritized responses • Create, maintain, and evolve custom in-product guides • Assist with ongoing configuration needs and survey design • Support the broader customer base with day-to-day product questions and challenges • Participate in company information-security responsibilities and training

🎯 Requirements

• 3-5 years of experience in Support or Technical Account Management serving Enterprise or Strategic accounts • Exceptional written and verbal communication skills, with the ability to translate complex technical ideas into clear, actionable insights for non-technical stakeholders • Proven track record of managing multiple priorities and meeting tight deadlines while maintaining high productivity • Demonstrated ability to build strong, lasting relationships with key customer stakeholders, driving mutual success and long-term results • Deep understanding of the latest trends in customer service, metrics, and technology • Experience with tools such as Jira, Zendesk, SQL, and remote assistance products • Experience within the Performance Management or OKR markets is a plus • Prior experience with Pendo or other custom-guide development software is a plus • Awareness of information security risks and adherence to information security policies and procedures • Participation in information security awareness and training programs • Responsibility for handling data according to data classification and handling guidelines • Responsibility for reporting information security incidents according to information security policies and procedures

🏖️ Benefits

• 100% paid Medical/Vision/Dental for employees • Flexible time off • Parental Paid Leave policy • Monthly internet stipend • Flex days • And more