Controls Engineer II, Customer Support

🔥 12 hours ago

🏖️ New Jersey – Remote

🏖️ New Jersey – Remote

💵 $110k - $120k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

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BEUMER Group

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

📦 Logistics

🏗️ Construction

🏭 Manufacturing

Logistics • Construction • Manufacturing

BEUMER Group is a global leader in intralogistics solutions, providing comprehensive systems for conveying, loading, palletising, packaging, sortation, and baggage handling. With a workforce of 5,600 employees across more than 70 countries, BEUMER Group specializes in industry solutions for areas such as baggage handling, building materials, cement, courier, express & parcel (CEP), minerals & mining, and ports & terminals. The company is recognized for its robust customer support and innovative approach, including the development of software-focused logistics solutions through its startup incubator, BEAM. BEUMER Group is committed to long-term success, offering customized solutions and a partnership approach to support the lifecycle of their systems and assets.

📋 Description

• Support BEUMER’s installed systems within the Customer Support division • Translate customer operational needs into effective control system solutions for existing installations • Troubleshoot, maintain, and enhance machine control systems for BEUMER sorters using standard BEUMER control code • Diagnose and resolve PLC, controls, and system-level issues in live operational environments • Support corrective maintenance, preventive maintenance, and system optimization • Interpret electrical design drawings and specifications for troubleshooting and modifications • Collaborate with Electrical Engineering on I/O network troubleshooting, updates, and system improvements • Partner with software developers and cross-functional teams to resolve system issues and implement enhancements • Participate in system testing, validation, and updates remotely and on-site • Prepare and maintain service documentation, including as-built updates and change logs • Support commissioning, retrofits, and system upgrades at customer sites • Assist with modernization and continuous improvement initiatives • Provide technical support and guidance to Field Service Technicians and customers • Contribute to root cause analysis and implement corrective actions • Support special projects and other assigned duties

🎯 Requirements

• Bachelor’s degree in Controls Engineering, Electrical Engineering, or related field (or equivalent experience) • Minimum 5 years of relevant experience in controls engineering, preferably within service or support environments • Advanced machine control concepts and troubleshooting methodologies • Strong understanding of PLC programming, especially Siemens (TIA Portal) • Experience with Allen-Bradley PLCs is a plus • Ability to read and interpret electrical schematics and system documentation • Ability to evaluate and resolve controls-related issues independently in time-sensitive environments • Strong problem-solving skills with a focus on root cause analysis and long-term solutions • Ability to quickly adapt to new control platforms and evolving technologies • Experience using computer-based tools for diagnostics, programming, and service tracking • Strong collaboration skills with cross-functional teams and customer stakeholders • Ability to manage multiple priorities in a fast-paced, customer-focused environment • Excellent time management and attention to detail • Strong verbal and written communication skills • Customer-focused mindset with a commitment to service excellence • Professional, positive, and proactive attitude • Willingness and ability to travel to customer sites as needed, typically up to 25%

🏖️ Benefits

• Medical and dental premiums covered 100% for employee and eligible dependents • 401(k) with generous match • Life insurance • Long-term disability insurance • Vision insurance • Accident insurance • Critical illness insurance • Generous paid time off • Paid company holidays • Additional flex days • Performance-based bonus eligibility through the Target Agreement Plan • Per diem eligibility for qualified travel expenses

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