Business Process Consultant – HRSD

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Beyond20

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Beyond20 is a ServiceNow Elite Partner specializing in IT service management and transformative solutions. The company focuses on helping clients enhance work life by providing various services, including ITIL Maturity Model Assessment, ServiceNow Implementation, Managed Services, and more. Beyond20 serves a wide array of industries, such as government, education, retail, and healthcare. They are committed to delivering rapid time to value, leveraging best practices in Service Portfolio Management, and enhancing organizational efficiency through custom workflows and dashboards. With a strong emphasis on client relationships and tailored advisory services, Beyond20 aims to drive significant improvements in IT service delivery and project management for its clients.

📋 Description

• Lead and collaborate with customers to leverage the ServiceNow platform, particularly HRSD, to improve HR service delivery, case management, and employee service processes • Participate as a key member of engagement teams focused on delivering customer outcomes • Lead customer design workshops and explain how HR service delivery leading practices align with the ServiceNow HRSD module and platform • Create client-specific workshop presentations • Guide customers in defining and refining HRSD business requirements, including employee/manager service centers, HR case and knowledge management, lifecycle events, and HR document management • Draft user stories, acceptance criteria, testing strategies, and knowledge transfer materials; support customer review and approval • Manage and communicate HR service delivery process and business requirements to delivery teams • Assist clients with Organizational Change Management plans, including HR stakeholder engagement and workforce communication strategies • Contribute to continuous improvement of HRSD and broader ServiceNow implementation practices

🎯 Requirements

• Must be a US Citizen • 4+ years of experience with the ServiceNow platform, including hands-on HRSD process flow development, configuration, and tuning • Working knowledge of HRSD capabilities including employee/manager service centers, HR case management, knowledge management, lifecycle event management, and HR service catalogs • Significant consulting experience within complex, global organizations • Ability to influence and consult in an HR service delivery environment • Experience defining and deploying future-state HR service delivery processes • Experience identifying people, process, and technology solutions • Excellent communication and presentation skills • Experience analyzing and recommending HR service delivery strategies based on business priorities • Excellent interpersonal skills and customer-centric attitude • Experience working with diverse teams • Strong problem-solving and analytical skills • Familiarity with ServiceNow customizations beyond out-of-box functionality • Strong documentation and technical writing experience • Bachelor's degree in Systems Engineering, Computer Science, Information Systems, Human Resources, or related field • Two years of related work experience may be substituted for each year of degree-level education • Desired: experience with ITSM and ITIL process flow development and tuning on ServiceNow • Desired: experience with ServiceNow modules such as ITSM, SPM, ITAM, CSM, or FSM • Desired: experience with MS Teams, MS Outlook, MS SharePoint, Atlassian Jira, Atlassian Confluence, and Atlassian Jira Align