Business Operations Manager

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Headway

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2019

🏥 Healthcare

🏪 Marketplace

☁️ SaaS

💰 $100M Series D - Headway on 2024-07

Healthcare • Marketplace • SaaS

Headway is a healthcare technology company (Therapymatch, Inc. ) that operates an insurance-native marketplace connecting people with licensed mental health providers — therapists and psychiatrists — for in-person and online care. Headway matches users with providers by specialty, location, and insurance coverage, handles insurance verification and billing, and offers tools for providers (provider portal and an insurance-native EHR) to reduce administrative burden. The platform partners with 100+ insurance plans, supports many languages, and emphasizes affordable, in-network mental health care.

📋 Description

• Lead high-impact, cross-functional initiatives spanning teams and pods • Partner with Product, Data, and Operations leaders to shape objectives and influence priorities • Translate complex insights into actionable plans • Own critical operational workflows • Design scalable systems • Mentor team members • Drive initiatives creating durable, measurable organizational impact • Design and build foundations for 0-1 initiatives within Business Operations • Collaborate cross-functionally to build, execute, monitor, and implement scalable products and processes • Assess and analyze data to develop strategies, identify improvement areas, and deliver roadmap priorities and team OKRs • Build and manage a growing team

🎯 Requirements

• 7+ years of experience in operational roles at high-growth companies • Background in consulting, finance, or business operations preferred but not required • Skilled at analyzing complex data to solve ambiguous problems • Ability to thrive in uncertainty and unfamiliar challenges • Operational excellence and ability to manage many moving pieces • Ability to collaborate across teams while holding teams accountable for business results • Interest in individual growth through open feedback and high autonomy • Motivation to improve access to affordable mental healthcare

🏖️ Benefits

• Equity compensation • Medical, Dental, and Vision coverage • HSA / FSA • 401K • Work-from-Home Stipend • Therapy Reimbursement • 16-week parental leave for eligible employees • Carrot Fertility annual reimbursement and membership • 13 paid holidays each year • Holiday Break during the week between December 25th and December 31st • Flexible PTO • Employee Assistance Program (EAP) • Training and professional development • Meaningful ownership opportunities through equity • Health and wellness benefits • Retirement savings