IT Service Desk Analyst

🔥 16 hours ago

🇺🇸 United States – Remote

💵 $22 - $32 / hour

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

🧐 Analyst

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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BG prevent

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

🤝 B2B

💼 Consulting

Healthcare • B2B • Consulting

BG prevent is Germany's largest cross-company provider of workplace prevention services. The company employs more than 3,700 experts in occupational medicine, occupational safety and health management and aims to deliver a better “Return on Prevention” by offering preventive measures that increase health, safety and employee motivation. BG prevent serves over 210,000 companies, sites and public institutions of all sizes nationwide from a network of more than 150 locations.

📋 Description

• Provide Tier 1 technical support for hardware, software, operating systems, telephony, unified communications, networking, and identity management systems • Receive, triage, and resolve incoming support requests via phone, email, and ticketing system with a focus on first-call resolution • Diagnose software, hardware, and network issues and determine appropriate solutions or escalation paths • Document incidents, service requests, and troubleshooting steps in the ticketing system • Manage and prioritize assigned tickets, ensuring timely updates, resolution, and communication with end users • Support system access requests, including provisioning and deprovisioning user accounts while ensuring compliance with security policies • Collaborate with internal teams, vendors, and external partners to resolve complex or non-routine technical issues • Provide just-in-time training and guidance to users • Maintain service level agreements through prompt and professional communication • Contribute to knowledge management by providing feedback and updating documentation • Monitor and report on service desk performance and identify process improvement opportunities • Escalate high-priority or sensitive issues to management when necessary

🎯 Requirements

• High School Diploma or equivalent • Strong verbal, written, and typing skills • Excellent customer service skills, efficiency, multi-tasking skills, and patience • Dependable team player who works collaboratively and cooperatively with others in a team-oriented environment • Ability to act independently and make decisions within the scope of the position’s responsibilities • Professionalism with team members and end-users • Ability to function well in a high-paced and at times stressful environment • Ability to think strategically and analytically to troubleshoot and resolve issues quickly and/or provide successful alternative methods until a permanent resolution can be found • Ability to identify, define, and perform remote troubleshooting of computer/technical issues through remote control tools while asking pertinent questions • High degree of initiative, follow-through, and critical-thinking skills • Ability to manage multiple priorities in a demanding, fast-paced, meticulous work environment • Ability to make decisions based on research results

🏖️ Benefits

• Disability insurance • Health insurance • Tuition reimbursement • 401(k) matching • Opportunities for advancement • Referral program

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