Senior Program Manager – Cloud Operations

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

📋 Program Manager

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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BG Unified Solutions Pty Ltd

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2013

☁️ SaaS

📡 Telecommunications

SaaS • Telecommunications

BG Unified Solutions Pty Ltd is a technology firm that specializes in providing a wide range of IT services designed to empower business growth. Founded in 2013, the company has built a team of subject matter experts across multiple technology domains, including Infrastructure, Security, Networking, and Voice. BG Unified Solutions focuses on delivering competitive and affordable end-to-end solutions to enhance business efficiency for its clients, enabling them to achieve greater agility, cost containment, and reduced risk. Their offerings include various 'As A Service' solutions like Unified Communications, Infrastructure, Storage, and more, along with expertise in high-profile enterprise-level projects such as VOIP deployments and datacentre design.

📋 Description

• Define and maintain a prioritized cloud operations program roadmap • Facilitate intake and prioritization across application, security, compliance, and infrastructure stakeholders • Maintain authoritative views of in-flight and upcoming work, ownership, dependencies, and target dates • Resolve priority conflicts and make trade-offs explicit • Translate business and technical requirements into cloud transformation roadmaps and architectural guidance • Assess incident, change, request, escalation, and on-call workflows for improvement opportunities • Lead process improvement initiatives from current-state analysis through rollout and adoption tracking • Identify and champion automation opportunities that reduce manual toil • Drive DevOps practices, automated CI/CD pipelines, and Infrastructure as Code adoption • Implement and maintain cloud and infrastructure observability strategies for distributed systems • Define standard operating procedures, runbooks, and intake paths • Establish and drive accountability for operational health metrics • Work with scrum teams, clarify scope, remove blockers, and represent operational requirements in sprint planning • Interface between Cloud Operations and application teams to manage dependencies, service expectations, and handoffs • Build executive-level reporting on program status, risks, decisions, and outcomes • Facilitate steering committees, working sessions, post-incident reviews, and retrospectives • Surface risks, resourcing gaps, and misalignment with recommended options • Own program plans, milestones, RAID logs, and change control across concurrent initiatives • Track benefits realization and connect completed work to operational or financial outcomes • Ensure security, compliance, audit, and change management requirements are met • Manage vendor and partner engagements supporting cloud operations programs

🎯 Requirements

• 7+ years of program or project management experience • 3+ years managing complex, cross-functional technology programs • Experience supporting or working directly with infrastructure, cloud, or IT operations teams • Working fluency with AWS, Azure, or GCP • Hands-on experience in Agile/Scrum environments, including backlog and sprint planning • Proven track record of leading process improvement initiatives with measurable, documented outcomes • Experience with ITSM practices and tooling such as ServiceNow or Jira Service Management across incident, problem, and change management • Strong executive communication skills • Ability to influence and align stakeholders without direct authority • Preferred: Cloud certification such as AWS Solutions Architect/SysOps, Azure Administrator, or equivalent • Preferred: Background in a regulated environment with audit and compliance exposure • Preferred: Experience driving automation or tooling integration programs • Preferred: Familiarity with FinOps and cloud cost optimization • Systems thinking, clarity, operational judgment, written communication, and follow-through

🏖️ Benefits

• Fast-growing company with lots of opportunities